IT Service Desk & Event Management Specialist

Tata Consultancy Services; Dublin; On-site; EUR 35,000 - 52,000; Full time

Benefits offered by this job

Pension

Health care

Life assurance

Laptop

Training resources

Discounts within Tata network

London Marathon sponsorship

Job summary

Tata Consultancy Services UK & Ireland is recruiting for a Service Desk & Event Management Analyst in Dublin. The role provides first-line IT support to end users and proactive monitoring of critical IT systems to ensure uninterrupted business operations.

Your profile includes IT service desk experience, strong Windows/Mac OS and O365 knowledge, and familiarity with ITSM tools. A robust support culture with ITIL-aligned processes is emphasized.

Qualifications

• Experience in IT service desk / end-user support roles (1st & 2nd line).
• Strong knowledge of Windows/Mac OS, O365, and commonly used enterprise applications.
• Analytical mindset for identifying patterns in incidents/events.
• Familiarity with ITSM tools (ServiceNow, Remedy, or similar).
• Excellent problem-solving and customer service skills.

Responsibilities

• Provide first-line IT support to end-users via phone, email, ticketing system, chat.
• Act as 2nd line of support for Desktop and Application issues escalated by 1st line of support.
• Troubleshoot and resolve issues related to desktops, laptops, mobile devices, applications, printers, and network connectivity.
• Provide remote and desk-side support, escalating to Level 3 as required.
• Log, track, and prioritize tickets in the ITSM tool, ensuring SLA adherence.
• Deliver high-quality, customer-focused communication and technical guidance.

Skills

IT service desk experience

Windows & macOS

O365

Analytical mindset

ITSM tools familiarity

Customer service skills

Education

ITIL Foundation certification

Tools

ServiceNow

Remedy

Job description

Tata Consultancy Services UK & Ireland is recruiting for a Service Desk & Event Management Analyst in Dublin. The role provides first-line IT support to end users and proactive monitoring of critical IT systems to ensure uninterrupted business operations.

Your profile includes IT service desk experience, strong Windows/Mac OS and O365 knowledge, and familiarity with ITSM tools. A robust support culture with ITIL-aligned processes is emphasized.