IT Site Lead

Astreya; Cork; On-site; EUR 65,000 - 90,000; Full time

Job summary

Astreya is seeking an IT Site Lead for our Cork office to own the technology experience on site, keeping users productive and driving day-to-day IT operations. You will be the go-to technical expert, coordinating with global IT, vendors and business leaders.

In this role you will guide local processes, lead service quality at the site, and implement self-service and automation to reduce ticket volume while maintaining high standards of support and security.

Qualifications

• 5+ years on a Service Desk with 2+ years in site infrastructure support.
• Strong Windows and macOS troubleshooting and Wi-Fi skills.
• Experience with Intune and Jamf for endpoint management.
• ITIL Foundation and FreshService ITSM administration.
• Knowledge of Active Directory, Exchange, VMware and file/print services.
• Experience with hardware inventory management.
• Excellent documentation, analytical and troubleshooting abilities.
• Strong communication and quick-learning mindset.
• Associate degree or technical certificate or equivalent work experience.

Responsibilities

• Lead day-to-day IT operations at Cork office and serve as escalation point.
• Resolve L1/L2 tickets via FreshService to meet SLAs.
• Support Windows and Mac endpoints and wireless troubleshooting.
• Deploy and refresh devices; manage hardware lifecycle.
• Maintain endpoint security and ensure compliance.
• Manage users, groups, and distribution lists in AD and Exchange.
• Support mobile devices and MAM policies.
• Maintain site infrastructure including file/print services and networks.
• Keep conference rooms and AV equipment ready.
• Collaborate with global IT, vendors, and business leaders.

Skills

Service Desk experience

Site infrastructure support

Windows & macOS troubleshooting

Intune & Jamf management

ITIL knowledge

FreshService ITSM

Active Directory & Exchange

VMware

Hardware inventory management

Technical documentation

Communication skills

Education

Associate degree

Technical certificate

Tools

Intune

Jamf

FreshService

VMware

Active Directory

Exchange

Job description

We are looking for a hands‑on, results‑driven IT Site Lead to own the technology experience for our Cork office. As part of our global IT team, you will be the go‑to technical expert on site: keeping users productive, running day‑to‑day IT operations, and helping us modernize the Service Desk through self‑service and automation.

This is an individual contributor role with lead responsibilities. You will set the standard for support quality at the site, guide local processes, and partner closely with global IT, vendors, and business leaders.

What You’ll Do

• Lead site IT operations. Own day‑to‑day IT at the Cork office, keeping systems healthy, monitoring performance, and resolving issues quickly. Serve as the technical escalation point for the site.
• Resolve tickets as L1/L2 support. Work the FreshService queue, prioritizing incidents and requests to meet SLAs and keep users informed.
• Support Windows and Mac endpoints. Troubleshoot hardware, software, network, and wireless (Wi‑Fi) issues, and manage devices with Intune and Jamf.
• Deploy and refresh devices. Provision laptops and desktops, deploy software, and manage the hardware lifecycle.
• Protect the endpoint. Help maintain our endpoint security stack and ensure devices and users follow security policies and compliance requirements.
• Manage identity and messaging. Provision and maintain users, groups, and distribution lists in Active Directory and Exchange.
• Support mobile devices. Manage Apple, Android, and other mobile devices using MAM policies.
• Run site infrastructure. Provision and troubleshoot file and print services, support and troubleshoot site wired and wireless Wi‑Fi networks (coverage, connectivity, and access point issues, in coordination with network teams), and maintain branch‑office infrastructure.
• Support collaboration spaces. Keep conference rooms and AV equipment ready and reliable.
• Manage assets and purchasing. Maintain accurate hardware inventory, run the IT purchasing workflow, and coordinate with vendors.
• Improve the service. Identify and recommend self‑service and automation opportunities that reduce ticket volume and improve user experience.
• Communicate and document. Write clear technical documentation and keep stakeholders, from business teams to senior management and global IT, informed. Assist with basic facilities tasks and installs, moves, adds, and changes as needed.

What You Bring

• 5+ years on a Service Desk, with at least 2 years supporting and troubleshooting site infrastructure.
• Strong expertise in Windows and macOS, plus wireless (Wi‑Fi) troubleshooting skills.
• Experience with endpoint management tools such as Intune and Jamf.
• ITIL Foundation knowledge and hands‑on administration of an ITSM platform (FreshService preferred).
• Working knowledge of Active Directory, Exchange, VMware, and file/print services.
• Experience with inventory management for hardware.
• Excellent technical documentation, analytical, and troubleshooting skills.
• Exceptional communication skills, professionalism, and a quick‑learner mindset.
• Associate degree, technical certificate, or equivalent work experience.

Bonus Points

• Security awareness for frameworks such as SOC 2, HIPAA, and FedRAMP.
• Experience building self‑service workflows or automation in a Service Desk.

Work Setup

This is an on‑site position at our Cork office. Flexibility to travel to other European countries on an as‑needed basis is expected to support installs, projects, and site needs.