IT Operations Technician

Company Details Confidential; Munster; On-site; EUR 33,000 - 40,000; Full time

Job summary

Motion Metrics, an Irish technology company, seeks an IT Operations Technician to join the team on a permanent full-time basis in Cork. You will provide day-to-day technical support to internal users across locations and maintain the IT infrastructure underpinning fleet management and cloud platforms.

The role requires a minimum of 2 years in IT support, strong knowledge of Windows, Microsoft 365, networking and hardware troubleshooting, and a good command of English.

Qualifications

• Minimum 2 years’ relevant experience in an IT support or IT operations role.
• Strong practical knowledge of Windows operating systems, Microsoft 365, networking fundamentals and hardware troubleshooting.
• Ability to work independently and as part of a small team with excellent attention to detail.
• Good command of the English language (spoken and written).

Responsibilities

• Provide day-to-day technical support to internal users across all company locations, resolving hardware, software, network and peripheral issues both in person and remotely.
• Install, configure, maintain and troubleshoot desktop, laptop and mobile devices as well as associated peripherals.
• Support and maintain the IT infrastructure that underpins Motion Metrics’ fleet management systems and cloud-based platforms.
• Assist with the deployment, monitoring and basic administration of Microsoft 365, networking equipment and security tools.
• Respond promptly to service desk tickets, elevate complex issues where necessary, and document solutions clearly.
• Carry out routine system checks, updates, backups and preventative maintenance to ensure high availability and reliability.
• Support onboarding and offboarding of staff by preparing equipment and managing user accounts.
• Comply with all company IT security policies, data protection requirements and Health & Safety regulations.

Skills

Windows OS

Microsoft 365

Networking fundamentals

Hardware troubleshooting

Independent work

Attention to detail

English proficiency

Driving licence

Education

CompTIA A+

Network+

Microsoft certifications

Tools

Microsoft 365 admin tools

Remote support tools

Ticketing systems

Job description

KEYFAST, 703 Euro Bus Pk, Little Island, Co. Cork, T45 EC52

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Application Details

In order to work in Ireland a non-EEA National, unless they are exempted, must hold a valid employment permit.Please review the Eligibility and requirements for an employment permit if you are unsure of your eligibility to apply for this vacancy.

Job Description

IT Operations Technician

Employer: Motion Metrics

Location: Keyfast, 703 Euro Business Park, Little Island Co.Cork Eircode: T45EC52

Contract: Full-time, Permanent

Hours: 39 hours per week

Salary: €36,605 per annum

Vacancies: 1

Motion Metrics is a growing Irish technology company specialising in advanced fleet management solutions. Our platform integrates telematics, vehicle CCTV, route planning, vehicle inspections and driver analysis into one streamlined system for clients in the transport, logistics and bus & coach sectors. We are seeking one experienced IT Operations Technician to join our team on a permanent full-time basis.

Key Responsibilities:

• Provide day-to-day technical support to internal users across all company locations, resolving hardware, software, network and peripheral issues both in person and remotely.
• Install, configure, maintain and troubleshoot desktop, laptop and mobile devices as well as associated peripherals.
• Support and maintain the IT infrastructure that underpins Motion Metrics’ fleet management systems and cloud-based platforms.
• Assist with the deployment, monitoring and basic administration of Microsoft 365, networking equipment and security tools.
• Respond promptly to service desk tickets, elevate complex issues where necessary, and document solutions clearly.
• Carry out routine system checks, updates, backups and preventative maintenance to ensure high availability and reliability.
• Support onboarding and offboarding of staff by preparing equipment and managing user accounts.
• Comply with all company IT security policies, data protection requirements and Health & Safety regulations.

Essential Requirements:

• Minimum 2 years’ relevant experience in an IT support or IT operations role.
• Strong practical knowledge of Windows operating systems, Microsoft 365, networking fundamentals and hardware troubleshooting.
• Ability to work independently and as part of a small team with excellent attention to detail.
• Good command of the English language (spoken and written).
• Full clean driving licence and willingness to travel occasionally between company sites if required.

Desirable:

• Experience supporting users in a technology or software company environment.
• Knowledge of fleet management systems, telematics or CCTV platforms.
• Relevant IT qualifications (CompTIA A+, Network+, Microsoft certifications or equivalent).
• Familiarity with remote support tools and ticketing systems.

Package:

• Annual salary: €36,605
• Permanent contract with long-term opportunities in a growing Irish technology company
• Supportive working environment and opportunities for skill development

• Sector: other service activities

Career Level

• Experienced [Non-Managerial]