IT Operations Documentation Specialist

Astreya Inc.; Dublin; On-site; EUR 50,640 - 63,300; Full time

Job summary

Astreya is seeking a Technical Writer - IT Operations to create clear, structured documentation that supports daily IT operations and service delivery. You will capture knowledge from multiple teams and standardize processes to keep information accessible and consistently maintained across the organization.

You will develop installation and deployment guides, organize the internal knowledge base, and convert complex ideas into concise documents for technical and non-technical audiences, while

Qualifications

• 3+ years of technical or business process documentation experience, preferably in IT/operations.
• Strong written communication skills and ability to simplify complex information.
• Experience capturing knowledge through discussions and interviews with SMEs.
• Familiarity with Confluence, SharePoint or similar platforms.
• Structured content creation with attention to detail.

Responsibilities

• Create and maintain clear process documents, guides, and standard procedures.
• Document service expectations, incident learnings, and continuous improvement outcomes.
• Prepare installation and deployment guides for field and support teams.
• Organize and manage the internal knowledge base; ensure accessibility and currency.
• Translate complex ideas into concise documents for technical and non-technical audiences.
• Support compliance and audit efforts by documenting policies and controls.
• Develop documentation standards, templates, and glossaries.
• Collaborate with subject matter experts to validate processes.
• Collect user feedback and improve clarity and usability.

Skills

Technical writing

Confluence

SharePoint

Cross-functional collaboration

Documentation best practices

Process documentation

Tools

Confluence

SharePoint

Job description

Astreya is seeking a Technical Writer - IT Operations to create clear, structured documentation that supports daily IT operations and service delivery. You will capture knowledge from multiple teams and standardize processes to keep information accessible and consistently maintained across the organization.

You will develop installation and deployment guides, organize the internal knowledge base, and convert complex ideas into concise documents for technical and non-technical audiences, while