Inventory Technician

Astreya; Dublin; On-site; EUR 29,000 - 34,000; Full time

Job summary

Astreya is seeking an Inventory Technician to support on-site staff across Dublin. You will manage inventory, set up laptops/desktops images, and maintain conference room equipment, ensuring access to working devices for over 70,000 staff worldwide.

This introductory IT services role emphasizes customer service, teamwork, and adherence to SLAs, with opportunities to grow in a global managed services environment.

Qualifications

• GED or high school diploma with 0–2 years related experience
• Excellent client-facing written and verbal communications
• Ability to work with a large team with minimal supervision
• Proactive customer service mindset and professional demeanor

Responsibilities

• On-site inventory and asset management
• Maintain conference room AV and e-recycling
• Troubleshoot AV and IT equipment promptly
• Deploy and recover laptop/desktop images
• Provide face-to-face support for on-site users
• Use ticketing systems to report work and track SLAs

Skills

Client-facing communication

English proficiency

Team collaboration

Customer service orientation

Education

High school diploma or GED

Tools

Inventory management software

Ticketing systems

Job description

What this Job Entails:

Inventory Technicians are responsible for providing the Astreya user experience. With duties from order tracking, accessories management, managing customer service, hardware and accessory deployment to front line users, conference room maintenance, and behind the scenes user setup, Inventory Technicians enable over 70,000 staff around the globe. This is an introductory role to IT services, but plays an important role in how Astreya is represented to our clients. Scope: Follows established procedures on routine work Requires detailed instructions

Your Daily Roles and Responsibilities:

Daily on-site inventory and asset management, client’s conference room preventative maintenance, and e-recycling Ensure client users access to equipment in good working order Support a complex and fast paced environment focused on video conference rooms with outstanding and timely attention to customer satisfaction Work cooperatively with on-site teammates, as assignment requires Ensure audio and visual quality, promptly troubleshoot any issues that arise and handle any requests from meeting attendees. Deploy and recover laptop and desktop images Perform responsive face-to-face customer support for the on-site client users from IT accessory to workstation dressing Use ticketing systems to report individual work accomplishments and to track Service Level Agreements (SLAs) Assist with utilizing Inventory Data management software to maintain inventory accuracy and workflow Work with other technicians and clients to install hardware and troubleshoot computer issues, ensuring each situation is thoroughly resolved Timely responses to IT questions from client users employees Manage occasionally demanding and stressed client users Contribute to large scale global projects as needed Other duties as required and assigned.

Required Qualifications/Skills:

High school diploma or general education degree (GED) and 0 to 2 years related experience and/or training; or equivalent combination of education and experience; Excellent client-facing written and verbal communications skills Proficiency in English Utilize excellent customer service skills and exceed customers’ expectations Ability to work with a large team with minimal supervision Capable of providing a timely and outstanding user experience Ability to handle daily customer service demands Present a professional and helpful demeanor to clients Basic Inventory or IT knowledge Ability to excel in a fast-paced sometimes stressful work environment Ability to make sound decisions when faced with competing priorities Results oriented and can identify the steps to be taken to achieve objectives

Preferred Qualifications:

Past business operations exposure Some customer experience background or familiarity

Physical Demand & Work Environment:

Must be available on-site at shift hours, in conjunction with client’s working hours Ability to lift and carry 50 pounds or more of equipment safely, multiple times per day Must have the ability to perform office-related tasks which may include prolonged sitting or standing Must have the ability to move from place to place within an office environment Must be able to use a computer Ability to work in “warehouse” environment that is sometimes Must have the ability to communicate effectively Some positions may require occasional repetitive motion or movements of the wrists, hands, and/or fingers Ability to handle varying degrees of noise, temperature and air quality Able to handle frequent work interruptions Ability to flexibly address work assignments and manage tasks Self-motivated Completion of job assignments without direct supervision Completion of applications and assignments within the timeframes allowed Extended work hours may include required weekends and evenings

Salary Range 29,432.00 - 34,156.00 EUR (Annual)

Please note that the salary information provided herein is base pay only (gross); it does not include other forms of compensation which may or may not apply to this specific position, namely, performance-based bonuses, benefits-related payments, or other general incentives - none of which are guaranteed, may be subject to specific eligibility requirements, and are wholly within the discretion of Astreya to remit. Further, the salary information noted above is a range that consists of a minimum and maximum rate of pay for this specific position. Where an applicant or employee is placed on this range will depend and be contingent on objective, documented work-related considerations like education, experience, certifications, licenses, preferred qualifications, among other factors.

Astreya is a global IT managed services provider dedicated to creating technology solutions that are reliable and human-centered. We partner with the world’s most innovative organizations to optimize modern IT environments across the digital workplace, cloud, data, AI, and enterprise platforms. Our people are our strength. Across regions and roles, Astreyans bring deep expertise, curiosity, and a commitment to excellence. We believe great technology starts with great humans, which is why we invest in learning, collaboration, and career growth. At Astreya, transparency, accountability, and trust guide how we work with each other and our customers. We foster an inclusive culture where diverse perspectives are valued and everyone has the opportunity to make an impact. Join us to build solutions that matter and shape the future of IT together. Onwards and upwards!