IT Operations Technical Writer - Knowledge Base Expert

Astreya; Dublin; On-site; EUR 42,000 - 65,000; Full time

Job summary

Astreya is seeking a Technical Writer – IT Operations to craft clear, structured documentation that supports daily IT operations and service delivery. You will work with engineering, operations, and reliability teams to capture knowledge, standardize processes, and maintain an accessible knowledge base.

Responsibilities include creating guides, documenting policy controls, and developing templates and glossaries while ensuring consistency and audit readiness.

Qualifications

• 3+ years of experience in technical or business process documentation.
• Strong written communication skills with ability to simplify complex information.
• Experience documenting IT/operations processes and knowledge bases.

Responsibilities

• Create and maintain clear process documents and step-by-step guides.
• Document service expectations, incident learnings, and improvement outcomes.
• Prepare installation and deployment guides for field and support teams.
• Organize and manage the internal knowledge base and templates.
• Convert complex ideas into simple, audience-friendly documents.
• Support compliance and audit efforts with structured documentation.
• Develop documentation standards, style guidelines, and glossary.
• Collaborate with subject matter experts to validate processes.
• Collect user feedback and improve clarity and usability.

Skills

Technical writing

Documentation

Cross-functional collaboration

Editing and clarity

Knowledge management

Tools

Confluence

SharePoint

Job description

Astreya is seeking a Technical Writer – IT Operations to craft clear, structured documentation that supports daily IT operations and service delivery. You will work with engineering, operations, and reliability teams to capture knowledge, standardize processes, and maintain an accessible knowledge base.

Responsibilities include creating guides, documenting policy controls, and developing templates and glossaries while ensuring consistency and audit readiness.