Technical Writer

Astreya; Dublin; On-site; EUR 42,000 - 65,000; Full time

Job summary

Astreya is seeking a Technical Writer – IT Operations to craft clear, structured documentation that supports daily IT operations and service delivery. You will work with engineering, operations, and reliability teams to capture knowledge, standardize processes, and maintain an accessible knowledge base.

Responsibilities include creating guides, documenting policy controls, and developing templates and glossaries while ensuring consistency and audit readiness.

Qualifications

• 3+ years of experience in technical or business process documentation.
• Strong written communication skills with ability to simplify complex information.
• Experience documenting IT/operations processes and knowledge bases.

Responsibilities

• Create and maintain clear process documents and step-by-step guides.
• Document service expectations, incident learnings, and improvement outcomes.
• Prepare installation and deployment guides for field and support teams.
• Organize and manage the internal knowledge base and templates.
• Convert complex ideas into simple, audience-friendly documents.
• Support compliance and audit efforts with structured documentation.
• Develop documentation standards, style guidelines, and glossary.
• Collaborate with subject matter experts to validate processes.
• Collect user feedback and improve clarity and usability.

Skills

Technical writing

Documentation

Cross-functional collaboration

Editing and clarity

Knowledge management

Tools

Confluence

SharePoint

Job description

The Technical Writer – IT Operations plays a key role in creating clear, structured, and easy-to-understand documentation that supports daily IT operations and service delivery. This role works closely with multiple teams to capture knowledge, standardize processes, and ensure information is well documented, accessible, and consistently maintained across the organization.

Key Responsibilities

Create and maintain clear process documents, step-by-step guides, and standard procedures that support day-to-day IT operations and system upkeep.

Work with engineering, operations, and reliability teams to document service expectations, incident learnings, and continuous improvement outcomes.

Prepare installation and deployment guides that help field and support teams perform their tasks accurately and consistently.

Organize and manage the internal knowledge base, ensuring documentation is easy to find, up to date, and aligned with company standards.

Convert complex ideas, workflows, and designs into simple, easy-to-understand documents for both technical and non-technical audiences.

Support compliance and audit efforts by documenting policies, procedures, and operational controls in a structured format.

Develop and maintain documentation standards, templates, writing style guidelines, and a shared glossary of commonly used terms.

Collaborate with subject matter experts to gather accurate information and validate documented processes.

Collect feedback from users of the documentation and continuously improve clarity, usability, and accuracy.

Ensure documentation supports knowledge sharing, onboarding, operational consistency, and service quality.

Required Skills & Experience

3+ years of experience in technical or business process documentation, preferably in IT, operations, or service-oriented environments.

Strong written communication skills with the ability to simplify complex information into clear and concise content.

Experience working with cross-functional teams and capturing knowledge through discussions and interviews.

Familiarity with documentation or knowledge-management tools such as Confluence, SharePoint, or similar platforms.

Strong organizational skills, attention to detail, and a structured approach to content creation and maintenance.

Ability to manage multiple documents, prioritize updates, and meet deadlines in a fast-paced environment.