IT Helpdesk Support Specialist

WILLIAM FRY LLP; Dublin; Sur place; EUR 38 000 - 48 000; Plein temps

Résumé du poste

William Fry LLP is seeking an IT Helpdesk Support Administrator to provide 1st and 2nd line technical and system support to the business, assist the Senior IT team, log tickets, and monitor SLAs. You will help with desk moves, training, and offsite user support, and provide AV and conferencing support.

The successful candidate will troubleshoot end-user issues, set up devices, support Citrix and email, monitor the IT environment, and contribute to IT projects.

Qualifications

• Minimum six months’ proven experience on a helpdesk dealing directly with end-user queries.
• Tech-savvy, with good troubleshooting skills.
• Clear spoken English with good communication skills.
• Strong ability to work well under pressure.
• Excellent time management and ability to work efficiently.
• Strong team skills and willingness to learn new technologies.
• Flexibility regarding ad-hoc duties and working hours.
• Experience with laptop imaging/setup/troubleshooting; Windows 11; AD, Exchange and Azure; iManage, BigHand, Citrix; Networking fundamentals; Virtualisation; Windows Server 2016/2019/2025 (advantage).

Responsabilités

• Provide 1st and 2nd level technical and system support to the business.
• Support Senior IT team with requests.
• Log tickets and monitor SLAs using the helpdesk system.
• Assist with desk and office moves, training, and offsite user support.
• Troubleshoot user issues and respond to queries.
• Set up PCs and laptops for new users.
• Provide audio-visual and conference room support.
• Support business applications including Citrix and email.
• Fix hardware issues with PCs, laptops, and printers.
• Monitor IT environment with real-time reporting and dashboards.
• Handle information security queries.
• Participate in IT projects with the senior IT team.

Connaissances

End-user support

1st/2nd line support

Ticketing systems

Desk moves

Troubleshooting

Audio-visual support

Citrix

Email

Outils

Windows 11

Active Directory

Exchange

Azure

Citrix

Office 365

Printers

Description du poste

William Fry LLP is seeking an IT Helpdesk Support Administrator to provide 1st and 2nd line technical and system support to the business, assist the Senior IT team, log tickets, and monitor SLAs. You will help with desk moves, training, and offsite user support, and provide AV and conferencing support.

The successful candidate will troubleshoot end-user issues, set up devices, support Citrix and email, monitor the IT environment, and contribute to IT projects.