Entry-Level IT Support Engineer (Level 1)

PFH Technology Group

Little Island

On-site

EUR 30,000 - 36,000

Full time

14 days+

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Job summary

PFH Technology Group are seeking an IT Support Engineer Level 1 to join our growing team in Little Island, Cork. The role is the first point of contact for clients experiencing IT issues and involves troubleshooting, logging tickets, and providing support for common hardware and software problems.

You will handle premium quality phone, email and remote support, perform basic triage, and coordinate with field and onsite engineers.

Qualifications

Strong verbal and written communication required to interact with customers clearly.
Ability to analyze issues and determine root causes.
Good problem-solving skills for technical and service issues.
Proven customer service mindset with ability to manage expectations.
Accurate records keeping of tickets and actions taken.
Willingness to learn new tools and processes in a fast-paced environment.
Professional and flexible attitude suited to a busy MSP setting.

Responsibilities

Provide premium quality phone, email and remote support for customer servers to diagnose and resolve technical issues.
Perform basic triage to route calls to the correct resolution group.
Reassign and schedule support calls with extended field and onsite teams.
Communicate activities updates to Service Delivery Manager and team members.
Complete timesheets daily and document call progress and resolutions.
Test and fix faulty equipment and assist with PC builds and installations.