Executive IT Desk-Side Support Specialist (AV & Onsite)

HCL Technologies Limited; Cork; On-site; EUR 42,000 - 65,000; Full time

Job summary

HCL Technologies Limited Ireland is seeking a Senior Administrator in Desk Side Services to deliver expert IT support for executives across onsite and remote environments. You will troubleshoot complex issues, install and upgrade hardware/software, and support collaboration and AV needs for high-visibility meetings.

The role requires 2+ years in desktop hardware, Microsoft 365, and executive support. A bachelor’s degree or equivalent IT experience is expected, with on-call flexibility.

Qualifications

• 2+ years’ experience in desktop hardware, operating systems, smartphones, bar code, scanners and printers.
• 2+ years’ experience in Microsoft 0365 products (Windows, Office, Outlook, Teams, etc.)
• 2+ years’ experience in business communication platforms such as messaging, video conferencing.

Responsibilities

• Deliver world-class IT support to onsite and remote executives.
• Independently resolve complex, break/fix issues in person or via telephone.
• Perform installations, replacements, upgrades, and other hardware/software related tasks as needed.
• Setup and monitor high-priority executive meetings utilizing collaboration and AV services.
• Provide technical support to Office Services as needed.
• Provide recommendations regarding new technologies to better support all executives, and users.

Skills

Desktop hardware

Microsoft 365

Executive support

Education

Bachelor’s degree or equivalent experience

Tools

Microsoft 365 suite

AV/conferencing tools

Job description

HCL Technologies Limited Ireland is seeking a Senior Administrator in Desk Side Services to deliver expert IT support for executives across onsite and remote environments. You will troubleshoot complex issues, install and upgrade hardware/software, and support collaboration and AV needs for high-visibility meetings.

The role requires 2+ years in desktop hardware, Microsoft 365, and executive support. A bachelor’s degree or equivalent IT experience is expected, with on-call flexibility.