IT Desktop Support Technician Backfill/Part Time

Sky Systems, Inc. (SkySys); Clonmel; On-site; EUR 21,000 - 30,000; Part time

Job summary

Sky Systems, Inc. (SkySys) is seeking an IT Desktop Support Technician for an onsite backfill/part-time role in Clonmel, Ireland.

The ideal candidate provides hands-on IT infrastructure support, troubleshoots desktops, printers and peripherals, and maintains hardware/software functionality with minimal downtime. You will handle deskside support, basic LAN/WAN concepts, TCP/IP, DNS, DHCP, VPN, and RDP, work with ticketing systems (ServiceNow/Remedy), and communicate clearly with clients and

Qualifications

• Minimum 3 years of strong experience providing IT infrastructure field support.
• Experience installing, troubleshooting and fixing desktops, printers, laptops and peripherals.
• Basic knowledge of enterprise LAN and WAN setups and concepts; ability to perform smart hand activities at sites.
• Experience with TCP/IP networking, DNS, DHCP, VPN, and RDP.
• Experience with ticketing tools (ServiceNow / Remedy).

Responsibilities

• Provide deskside IT hardware/software troubleshooting and repair.
• Install and support desktops, laptops, printers, and peripherals.
• Handle basic LAN/WAN tasks and network issue resolution.
• Maintain and document incidents in the ticketing system with clear communication.
• Assist with preventive actions and problem management.

Skills

Desktop support

Troubleshooting

Customer communication

Teamwork

Security/compliance awareness

Education

Associate Degree in Electronics

CompTIA A+ Certification

Tools

ServiceNow

Remedy

Job description

Job Title: IT Desktop Support Technician

Job Type & Location: Onsite || Clonmel, Triperary County, Ireland || Long-term contract- Backfill /Part-time (On need basis)

Job Requirements:

Technical

• Minimum 3 years of strong experience providing IT Infrastructure field support which includes troubleshooting hardware, software, and operating system issues and problems and fixing the issues without impacting/violating the hardware warranty or customer security compliance requirements.

Experience in installing, technical troubleshooting and fixing desktops, printers, laptop, and other computer peripherals hardware problems as well as desktop applications.

• Basic knowledge of enterprise LAN and WAN setups and concepts. Ability to perform smart hand activity under instruction-based activities at sites.
• Ability to lift / move computer equipment weighing up to 50 lbs.
• Expert in desk-side support and PC break/fix including basic administration of Windows O/S and MAC/Linux OS (preferred).
• Usage Knowledge of TCP/IP networking, DNS, DHCP, VPN, and RDP.
• Smart hand support for peripheral and networking hardware, including, but not limited to monitors, keyboards, mice, printers, fax machines, scanners, routers, wireless routers, switches, firewalls, racks, cabinets, multi-port data termination panels all under 'Smart Hands' capability.
• Ability to troubleshoot issues with systems and networks using good deductive reasoning skills and troubleshooting & resolving issues related to end user network cabling.
• Experienced in repeat call analysis and developing preventive actions
• Experienced in Problem management
• Excellent written and oral communications skills with clients and management as well as people skills.
• Ability to work with deadlines and complete tasks on time. Takes proactive ownership and works with sense of urgency
• Preferably with an Associate Degree in Electronics and CompTIA A+ Certification.
• May have other vendor certifications from OEMs (Dell, Toshiba, Lenovo, Client)
• Experience of ticketing tools (ServiceNow / Remedy etc.),

Non-Technical:

• Good Customer management skill,
• Good in oral and written communication
• Able to interact and work with customers at different levels.
• Driven and result oriented.
• Passionate about the work
• Ability to work independently or as part of a team
• Ability to complete tasks effectively with minimal supervision
• Must be available to work flexible work schedules