IT Support Technician

Anord Mardix; Dundalk; On-site; EUR 38,000 - 52,000; Full time

Benefits offered by this job

Group Life Insurance

Pension Scheme

Sick pay

Cycle to Work

Enhanced annual leave

Volunteer days

Mental Health Support

Job summary

Anord Mardix in Dundalk, Ireland is seeking an IT Support Technician to join our team. You will provide hands-on support across our facilities, handling PC installations, configuration, maintenance, and troubleshooting of hardware, software, and peripherals.

The role emphasizes Windows environment, Active Directory, Office 365, server management, backups, security, and documentation. A formal IT qualification and valid driving license are required to cover mobility between sites.

Qualifications

• Formal IT qualification required.
• Experience with Windows Server and Active Directory preferred.
• Strong communication and problem-solving skills.

Responsibilities

• Provide hands-on IT support across facilities, including PC installs and repairs.
• Assist with IT desk moves and onboarding/offboarding.
• Manage server changes and maintain documentation.
• Respond to security threats and remediation.
• Ensure backups and asset management.

Skills

Windows OS

Active Directory

Office 365

IT support

TCP/IP

Hardware repair

Mobile devices

Documentation

Education

Formal IT qualification

Tools

Virtual environments

Backup software

Windows Server

Antivirus management

Job description

Anord Mardix, a Flex company, is a global leader in critical power solutions. With facilities around the globe, Anord Mardix leads in critical power infrastructure, supporting a myriad of industries, from financial institutions to data centers.

We develop skill sets, encourage curiosity, and enable empowerment – we turn jobs into careers. If this sounds interesting, we’d like to meet you.

Job Summary

Flex intends to spin off its Cloud and Power Infrastructure segment into a new, independent publicly traded company, Axiom, with the spin planned for Q1 2027. If the intended spin occurs, this role will support Axiom, a company focused on critical digital infrastructure and delivering end-to-end power and thermal management solutions for AI data centers and other mission-critical applications.

Job Summary

To support our extraordinary teams who build great products and contribute to our growth, we’re looking to add a new _ IT Support Technician _located in _ Dundalk, Ireland _ . You’ll be surrounded by smart, highly capable people in a collaborative environment that encourages the sharing of knowledge and experience.You’ll be passionate, have excellent communication & people skills and a desire to find the right technical solution.

The environment is primarily Microsoft Windows; Windows 10, Windows Servers, Active Directory, Office 365 and General Windows Desktop Software’s

What a typical day looks like:

• You will be providing hands on support across both our facilities, with technical tasks ranging from full PC installations, configuration, maintenance, troubleshooting, and repairing of computer hardware, software, wireless, network printers, related peripherals, mobile devices, videoconference equipment, etc.
• You will be involved in IT desk and office moves as needed.
• On-boarding and off-boarding employees.
• Deal with server-based changes /issues when needed.
• Maintain in depth and comprehensible support documentation.
• Maintain your own tickets for IT related tasks.
• Complete a daily schedule to ensure the enterprise systems are not only working as required but remain a secure and safe environment.
• Backups
• Asset management
• Anti-Virus
• Critical patches
• Deal with server-based changes /issues when needed.
• Maintain in depth and comprehensible support documentation.
• You will be able to respond to security threats in the environment and assist with any remediation.

The experience we’re looking to add to our team:

• You will be able to respond to security threats in the environment and assist with any remediation.
• Excellent communication and people skills across the spectrum of remote staff, on site staff to Board Executives.
• Ability to work effectively, demonstrating strong diagnostic and problem-solving skills within a fast-paced and changing environment.
• Ability to manage your time effectively while coping with many different projects at the same time.
• You will have an understanding and be able to manage software licensing.
• Strong knowledge of Microsoft operating systems including an understanding of Windows server.
• Good knowledge of TCP/IP to assist in resolving network related issues.
• Understanding of PC hardware set-up and domain configuration.
• Knowledge of Active Directory
• Knowledge of backup systems
• Knowledge of virtual environments
• Flexible attitude towards working hours as out of hours work will be required for major platform changes/ updates.
• A full, clean driving license as commuting between sites is required.
• Formal IT qualification

What you’ll receive for the great work you provide:

• An environment where you will feel fulfilled by your work, valued for your contribution, and celebrated for your success;
  • A merit-based annual pay review
  • Enhanced annual leave
  • Employee recognition scheme and long service awards
  • Referral bonus
  • Volunteer days
  • Group Life Insurance, including a death-in-service payment and access to a virtual GP service 24/7 365 days a year
  • Company Pension Scheme
  • Sick pay scheme
  • Cycle to Work scheme
  • Enhanced maternity/paternity leave
• Opportunities to learn new skills in a fast-paced industry;
• A competitive salary and benefits package that includes:
  • A merit-based annual pay review
  • Enhanced annual leave
  • Employee recognition scheme and long service awards
  • Referral bonus
  • Volunteer days
  • Group Life Insurance, including a death-in-service payment and access to a virtual GP service 24/7 365 days a year
  • Company Pension Scheme
  • Sick pay scheme
  • Cycle to Work scheme
  • Enhanced maternity/paternity leave
• Travel opportunities (role dependent);
• Flexible/Remote/HybridWork based on your Job Function;
• Support your well-being by access to:
  • Employee Assistance Programme through VHI offering free access to qualified counselors and expert advice.
  • VHI Private Health Insurance
  • On-site trained Mental Health First Aiders
• Access to various discount programs (including food, activities, gym memberships etc.).

Job Category

IT

Anord Mardix is an Equal Opportunity Employer and employment selection decisions are based on merit, qualifications, and abilities. We do not discriminate based on: age, race, religion, color, sex, national origin, marital status, sexual orientation, gender identity, veteran status, disability, pregnancy status, or any other status protected by law. We’re happy to provide reasonable accommodations to those with a disability for assistance in the application process. Please email [e-mail] and we’ll discuss your specific situation and next steps (NOTE: this email does not accept or consider resumes or applications. This is only for disability assistance. To be considered for a position at Anord Mardix, you must complete the application process first).