IT Change & Communications Lead

Berkley Group; Dublin; Hybrid; EUR 60,000 - 90,000; Full time

Job summary

Berkley Group seeks an IT Change & Communications Lead to drive executive reporting, IT governance, and organisational change within a large enterprise IT environment. The role operates in Dublin with a hybrid working model.

You will work closely with senior IT leadership, Cyber Security, PMO and Corporate Communications to ensure IT initiatives, incidents and business changes are communicated clearly and adoption is achieved across the organisation.

Qualifications

• Proven IT communications, OM & PMO implementation experience.
• Experience producing executive-level reporting and presentations.
• Strong stakeholder management with senior-leader influence.
• Experience in complex, global or matrix IT environments.
• Ability to translate complex tech into clear business messaging.
• Excellent organizational skills and multi-priority management.
• Experience with ERP/SAP, Cyber Security or IT transformation programs.
• Knowledge of OCM methods such as Prosci or ADKAR.
• Experience with managed services providers or SI partners.

Responsibilities

• Lead development and coordination of executive IT reporting materials.
• Prepare governance reports, presentations for senior IT leadership.
• Coordinate communications for major IT incidents and changes.
• Oversee global end-user IT communications, ensuring messaging consistency.
• Lead organisational change management assessments across IT projects.
• Identify change impacts, adoption risks and readiness issues.
• Partner with IT, Cyber Security, PMO, Corporate Communications and external vendors.
• Coordinate local IT communications, aligning with enterprise messaging.

Skills

Executive reporting

Stakeholder management

Clear communication

Change management

PMO experience

Technology transformation

Incident & risk communication

Global/matrix IT environments

Translating tech to business

Tools

SAP

Job description

IT Change & Communications Lead

Location: Dublin (hybrid working model)

Contract: 6 month initial contract

We are seeking an experienced IT Change & Communications Lead to drive executive communications, IT governance reporting and organisational change activities within a large, complex enterprise IT environment.

This is a high-profile role, working closely with senior IT leadership, Cyber Security, PMO and Corporate Communications teams to ensure IT initiatives, operational risks, incidents and business changes are communicated clearly and effectively.

You will play a key role in translating complex technical and programme information into clear, concise, executive-ready reporting, while supporting successful adoption of IT transformation initiatives across the organisation.

Key Responsibilities

• Lead the development and coordination of executive-level IT reporting, including leadership, Board and Audit Committee materials.
• Prepare governance reports, presentations and communications for senior IT leadership and executive forums.
• Coordinate communications relating to major IT incidents, service disruptions and business-critical changes.
• Oversee global end-user IT communications, ensuring messaging is timely, consistent and audience-appropriate.
• Lead Organisational Change Management (OCM) assessments and readiness activities across IT projects, aligned to PMO governance.
• Identify and track change impacts, communication needs, adoption risks and readiness issues.
• Partner with IT, Cyber Security, PMO, Corporate Communications and external service providers to ensure consistent messaging.
• Coordinate local and site-specific IT communications, aligning enterprise messaging with local requirements.

Experience & Skills

• Proven experience in IT communications, organisational change management, PMO or technology transformation.
• Demonstrable experience producing executive-level reporting and presentations
• Strong stakeholder management and communication skills, with the ability to influence senior leaders
• Experience working within complex, global or matrixed IT environments.
• Ability to translate complex technical information into clear, concise business messaging
• Strong organisational skills and the ability to manage multiple priorities in a fast-paced environment
• Experience supporting large-scale ERP/SAP, Cyber Security, Infrastructure or IT transformation programmes
• Knowledge of OCM methodologies such as Prosci or ADKAR
• Experience working with managed service providers or systems integrators.