IT Organisational Change & Communications Lead

eir business talent; Dublin; Hybrid; EUR 70,000 - 100,000; Full time

Job summary

eir business talent is seeking an IT Organisational Change & Communications Lead for a 6‑month contract in Dublin with a hybrid work model (3 days onsite, 2 days remote). The role oversees end‑to‑end IT communications, governance reporting and change reporting across Enterprise IT, ensuring clarity for executive leadership and governance forums.

The position requires proven IT communications and organisational change experience, plus strong stakeholder management and ability to translate complex

Qualifications

• Proven experience in IT communications, organisational change, PMO or transformation roles.
• Demonstrated ability to deliver C‑suite and Board‑level reporting.
• Experience operating in complex, matrixed IT environments.
• Strong stakeholder management and influencing skills.
• Excellent written and verbal communication skills, with the ability to simplify complex technical information.

Responsibilities

• Own and coordinate CEO IT reports across IT, GBS, CID and Security.
• Support Board and Audit Committee materials, including ERM inputs.
• Produce executive downtime updates and major incident communications.
• Develop and manage IT Governance Committee materials and Town Halls.
• Coordinate IT service desk and end-user communications during incidents.
• Lead IT Project OCM assessments aligned with PMO governance.
• Coordinate site-based IT communications for Dublin and local offices.
• Act as a central coordination point between IT delivery teams, Cyber & Security, PMO, and external partners.

Skills

IT communications

Organisational change

PMO experience

C-suite reporting

Stakeholder management

Written & verbal comms

Tools

Microsoft PowerPoint

Microsoft Word

Excel

Teams

SharePoint

PMO tools

Job description

eir business talentis looking to hire an experiencedIT Organisational Change & Communications Lead for a 6monthcontractposition based inDublinoperating on a hybrid working model(3 days onsite per week and 2 days work from home)

The IT Organisational Change & Communications Lead is responsible for end‑to‑end oversight, coordination, and delivery of IT executive, governance and end‑user communications and change reporting across Enterprise IT landscape.

The role ensures that IT initiatives, risks, incidents, and changes are communicated clearly, consistently and effectively to executive leadership, governance forums and the wider organisation, supporting informed decision‑making, business continuity and successful adoption.

This position plays a critical decision‑support role within Enterprise IT, translating complex IT delivery, cyber and operational inputs into clear, concise and executive‑ready communication and reporting.

Key Responsibilities

Executive & Board‑Level Reporting

• Own and coordinate the development of CEO‑level IT reports covering IT, GBS, CID and Security.
• Support Board and Audit Committee materials, including Enterprise Risk Management (ERM) inputs.
• Produce and coordinate Executive downtime and major incident updates (e.g., SAP Priority 1 incidents).
• Ensure executive materials are accurate, aligned, risk‑based and suitable for senior leadership and Board audiences.

IT Governance & Leadership Communications

• Develop and manage reporting and presentations for:
  • IT Governance Committee (CIO)
  • IT / GBS Town Halls
  • IT and Cyber leadership presentations (e.g., ERP strategy)
• Ensure consistent core messaging across leadership forums.
• Translate programme, operational and cyber delivery information into leadership‑relevant insights.

End‑User & Global IT Communications

• Coordinate IT Service Desk and Major Incident communications to end users.
• Manage IT end‑user updates during incidents, outages and significant IT changes.
• Partner closely with Global Communications and Branding teams to ensure alignment with corporate communication standards.
• Ensure communications are timely, clear, actionable, and audience‑appropriate.

OCM & PMO‑Integrated Change Reporting

• Lead IT Project OCM Assessments aligned to PMO governance (e.g., Gate 2 readiness).
• Provide ongoing OCM oversight and planning support to IT project teams.
• Identify, track, and escalation change readiness, adoption and communication risks.
• Embed OCM considerations into IT delivery rather than treating them as stand‑alone activities.

Local & Site‑Based Communications

• Coordinate site‑specific IT communications (e.g., Dublin office screens, events, and updates).
• Localise enterprise IT messaging while maintaining global consistency.

Cross‑Functional Coordination

• Act as the central coordination point between:
  • Enterprise IT delivery teams
  • Cyber & Security
  • IT PMO
  • Global Communications
  • External partners and managed service providers
• Ensure a single version of truth across all IT communications.

Scope of Accountability

The role covers, but is not limited to, the following reporting and communication areas:

• CEO IT Reporting (weekly / monthly)
• Board & Audit Committee reporting (quarterly)
• ERM IT inputs (quarterly)
• IT Governance Committee reporting (bi‑monthly)
• IT / GBS Town Halls (quarterly)
• IT & Cyber executive presentations (ad hoc)
• Service Desk and Major Incident communications (ongoing)
• End‑user IT communications (ongoing)
• IT OCM assessments and oversight (ongoing)
• Site‑based IT communications (monthly)
• Executive downtime and incident updates (variable)

Qualifications & Experience

Required

• Proven experience in IT communications, organisational change, PMO or transformation roles.
• Demonstrated ability to deliver C‑suite and Board‑level reporting.
• Experience operating in complex, matrixed IT environments.
• Strong stakeholder management and influencing skills.
• Excellent written and verbal communication skills, with the ability to simplify complex technical information.

Preferred

• Experience supporting large‑scale IT initiatives (e.g., ERP, SAP, Cyber, GBS, Infrastructure).
• Familiarity with Organisational Change Management methodologies (Prosci / ADKAR or equivalent).
• Experience working with managed service providers or system integrators.

Key Competencies

• Executive storytelling and insight‑driven reporting
• Change impact and risk awareness
• High‑pressure incident communications
• Stakeholder engagement and coordination
• Strong attention to detail and quality standards
• Ability to balance transparency with clarity

Tools & Systems

• Microsoft PowerPoint, Word, Excel
• Collaboration tools (Teams, SharePoint)
• PMO and reporting tools (as applicable)
• Survey and feedback tools (e.g., Forms)

Success Measures

• Executive and governance reports delivered on time with minimal rework.
• Clear alignment between IT delivery reality and leadership messaging.
• Improved visibility of change, adoption, and communication risks.
• Trusted, consistent IT communications during incidents and periods of change

Candidates should hold appropriate RTWs for Ireland i.e. Stamp1G Spousal, Stamp 4, Irish/British/EU passport.

Candidates must be eligible to work full time and long term in the location specified or currently hold a valid appropriate long term work Visa to apply.
eirbusinesstalent, eir business and our clients are equal opportunity employers who seeks to recruit and appoint the best available person for a job regardless of marital / civil partnership status, sex (including pregnancy), age, religion, belief, race, nationality and ethnic or national origin, colour, sexual orientation or disability. eirbusiness talent, eirbusiness and our clients apply all relevant Data Protection laws when processing your Personal Data.
If you choose to apply to this opportunity and share your CV or other personal information with eirbusiness talent, eirbusiness and our clients, these details will be held by us in accordance with our privacy policy used by our recruitment team to contact you regarding this or other relevant opportunities at eirbusiness talent and eirbusiness.