IT Application Support Engineer – Italian Support

Tata Consultancy Services; Letterkenny; Hybrid; EUR 40,000 - 60,000; Full time

Benefits offered by this job

Pension

Health care

Life assurance

Laptop

Training resources

Discounts within Tata network

Health & wellness initiatives

London Marathon sponsor

Job summary

Tata Consultancy Services seeks an IT Application Support Engineer with Italian language skills to join our EMEA Customer Care division in Letterkenny. The role involves supporting cardio and radiology product infrastructure in a healthcare setting, handling incidents from P1 to P5, and delivering excellent service.

The successful candidate will work in a collaborative, high-profile environment, gaining exposure to project delivery and professional growth within a supportive team.

Qualifications

• Windows and Linux server administration experience.
• SQL Server/SQL and database management knowledge.
• Experience troubleshooting incidents (P1-P5) and logs.

Responsibilities

• Troubleshoot and resolve incidents and service requests.
• Manage incident queues and intake channels.
• Own incidents and communicate with customers.
• Respond to incidents in a timely fashion.
• Document incident tickets and case notes.
• Coordinate with other support groups as needed.

Skills

Windows Server Admin

Linux Server Admin

SQL Server/SQL

Database Management

Application troubleshooting

Storage concepts SAN NAS

Application workflows/topology

OSI model

ITIL/Incident Management

Communication skills

Self-motivated/learn

Level 1 troubleshooting

Tools

Virtualization/VMs

Job description

Job Type: Permanent

Location: Letterkenny, Co.Donegal (Hybrid)

Careers at TCS: It means more

TCS is a purpose-led transformation company, built on belief. We do not just help businesses to transform through technology. We support them in making a meaningful difference to the people and communities they serve - our clients include some of the biggest brands in the UK and worldwide. For you, it means more to make an impact that matters, through challenging projects which demand ambitious innovation and thought leadership.

The Role

TCS is seeking an IT Application Support Engineer with Italian language skills (B2 or above) to join our EMEA Customer Care division. The team, work in a high profile, mission critical environment within a Healthcare Environment. Early and appropriate responses are essential to providing technical support for Cardio and Radiology Products & related infrastructure.

As a support engineer, you will be joining a team built on collaboration, communication, focus & motivated to delivering excellent service & support. Our team are responsible for troubleshooting incidents ranging from P1-P5, both proactive and reactive in nature.

This is a unique opportunity which the successful candidate will be provided the opportunity to work within a Healthcare environment, contribute towards project/service delivery, grow professionally and work alongside a magnificent team.

Languages required:

English (B2 or greater)

Italian (B2 or greater)

Your responsibilities:

• Troubleshooting and resolving Incidents & Service Requests
• Managing incident queues & incident intake channels
• Taking ownership of incidents & communication with customer as required
• Responding in a timely fashion to reactive or proactive incidents
• Recording and documenting incident tickets
• Monitoring omnichannel intake
• Detailing accurate information in case documentation
• Coordinating internally with other support groups in timely fashion

Your Profile:

Essential skills/knowledge/experience:

• Windows Server Administration & Management
• Linux Server Administration
• SQL Server / SQL
• Database Management
• Application troubleshooting – logs, firewalls, threads, connectivity
• Strong understanding of storage concepts – SAN / NAS
• Strong understanding of application workflows / topology
• Strong understanding of application OSI model
• ITIL / Incident Management experience
• Proven strong written and verbal communication skills
• Self-motivated and willingness to learn
• Ability to troubleshoot a wide array of technical components at Level 1

Desirable skills/knowledge/experience:

• Experience managing or dealing with incidents in Windows/Linux environment
• Experience providing application support
• Degree or Certificate in I.T. or related discipline is preferred
• HL7 or DICOM Support
• Cardiology / Radiology background
• Previous experience working in Life science and Healthcare
• B2 or greater language fluency in both French & English

Rewards & Benefits

TCS is consistently voted a Top Employer in the UK and globally. Our competitive salary packages feature pension, health care, life assurance, laptop and access to extensive training resources and discounts within the larger Tata network.

We offer health & wellness initiatives and sports events; we are the proud sponsor of the London Marathon and partner with our local communities in Ireland.

Diversity, Inclusion and Wellbeing

Tata Consultancy Services UK&I is committed to meeting the accessibility needs of all individuals in accordance with the Ireland Employment Equality Acts 1998-2011 (as amended) and the Equal Status Acts 2000-2012 (as amended).

We welcome and embrace diversity in race, nationality, ethnicity, disability, neurodiversity, gender identity, age, physical ability, gender reassignment, sexual orientation. We are a disability inclusive employer and encourage disabled people to apply for this role.

As a Disability Confident Employer, we offer an interview to applicants with disabilities or long-term conditions who meet the minimum criteria for the role. Please email us at [e-mail] if you would like to opt in.