IT Delivery Manager

Tata Consultancy Services; Leinster; Hybrid; EUR 90,000 - 130,000; Full time

Benefits offered by this job

Pension

Health care

Life assurance

Laptop

Training resources access

Discounts in Tata network

Health & wellness initiatives

Sports events

London Marathon sponsor

Community partnerships in Ireland

Job summary

Tata Consultancy Services Ireland invites aDelivery Manager to lead our web applications support in a hybrid model, coordinating onshore and offshore teams to ensure stable operations and timely incident resolution.

You will oversee governance, performance reporting, stakeholder engagement, and continuous service improvements, aiming to deliver value through automation and efficient delivery.

Qualifications

• 10+ years of experience in Application Management Services (AMS) delivering support, enhancement and transformation programmes.
• Extensive AMS experience for .NET and React applications including Incident, Problem, Change, Release and Service Request Management.
• Proven leadership of large, multi-location delivery teams (onsite, offshore, hybrid).
• Strong governance: SLA/KPI management, service reporting and continuous service improvement initiatives.
• Skilled in stakeholder management with business and IT leadership involvement.
• Experience in application support transitions, knowledge transfer and operational readiness.
• Solid governance, risk management and controls within enterprise environments.
• Excellent leadership, communication and team management capabilities.
• Ability to identify automation opportunities to improve efficiency.
• Solid understanding of modern web architectures: .NET, ASP.NET Core, React, REST, cloud and DevOps.

Responsibilities

• Ensure stable operation of web applications (NET/React) and business processes.
• Manage Incident, Service Request, Problem and Change workflows and adhere to SLAs/KPIs.
• Deliver services within contractual commitments and monitor backlog and escalations.
• Lead onshore, offshore and nearshore delivery teams; manage consultants and workload balancing.
• Conduct governance reviews (weekly, monthly, quarterly) and report on operational, financial, risk and performance metrics.
• Maintain strong stakeholder relationships and communicate during major incidents and transformations.
• Oversee budget, revenue, margins and resource utilization; approve staffing plans.
• Drive continuous service improvement and automation initiatives across SAP/enterprise landscape.

Skills

AMS experience

NET/React AMS

Delivery leadership

SLA governance

Stakeholder management

Transition management

Governance & risk

Leadership & communication

Automation opportunities

Web app architecture

ITIL certification

Leadership attributes

Job description

Job Title: Delivery Manager

Location: Dublin – Client Office (Hybrid: 3 days per week at customer office)

I f you need support in completing the application or if you require a different format of this document, please get in touch at with the subject line: “Application Support Request.”

Careers at TCS: It means more

TCS is a purpose-led transformation company, built on belief. We do not just help businesses to transform through technology. We support them in making a meaningful difference to the people and communities they serve - our clients include some of the biggest brands in the UK and worldwide. For you, it means more to make an impact that matters, through challenging projects which demand ambitious innovation and thought leadership.

• Gain access to endless learning opportunities


• Collaborate with leading lights of industry


• Shape the future of TCS

The Role

We are seeking an experienced Delivery Manager to join our dynamic IT Service Delivery team.

In this role, you will be responsible for managing a team in Web applications space (with a focus on .net & React).

Service Delivery Management

• Ensure stable operation of Web applications (Primary .net & React) and business processes.


• Manage Incident, Service Request, Problem, and Change Management.


• Deliver services within agreed SLAs and KPIs.


• Drive resolution of critical incidents and escalations

Team Leadership

• Lead onshore, offshore, and nearshore teams.


• Manage functional and technical consultants.


• Resource planning, workload balancing, and succession planning.


• Drive team performance, skills development, and knowledge transfer.

Governance & Reporting

• Conduct weekly, monthly, and quarterly governance reviews.


• Present operational, financial, risk, and performance reports.


• Track backlog, ageing tickets, service requests, and SLA compliance.


• Ensure contractual commitments are met.

Stakeholder Management

• Act as the primary point of contact for business and IT stakeholders.


• Build trusted relationships with client leadership.


• Manage expectations and communications during major incidents and transformations.


• Facilitate steering committee and operational review meetings.

Financial Management

• Manage budget, revenue, margins, and resource utilisation.


• Review forecasts and approve staffing plans.


• Ensure services are delivered within commercial commitments.

Continuous Improvement

• Identify process optimisation opportunities across the SAP landscape.


• Reduce ticket volumes through automation and root cause elimination.


• Improve operational efficiency and user experience.


• Drive innovation and value-add initiatives.

Your Profile

Essential skills/knowledge/experience:

• Possesses extensive experience (10+ years) in Application Management Services (AMS), delivering support, enhancement, and transformation programmes across complex enterprise web application environments.


• Extensive experience in managing end-to-end AMS engagements for .NET and React applications, including Incident, Problem, Change, Release, and Service Request Management.


• Proven track record of leading large multi-location application support teams across onsite, offshore, and hybrid delivery models.


• Strong expertise in SLA governance, KPI management, service reporting, and continuous service improvement initiatives.


• Experienced in stakeholder management and working closely with business and IT leadership to ensure delivery excellence and customer satisfaction.


• Demonstrated capability in managing application support transitions, knowledge transfer programmes, and operational readiness activities.


• Strong understanding of application support processes, governance frameworks, risk management, and operational controls within enterprise environments.


• Excellent leadership, communication, and team management skills with the ability to build and lead high-performing delivery teams.


• Experience in identifying automation opportunities, driving operational efficiencies, and improving service performance through continuous improvement initiatives.


• Good understanding of modern web application architectures, including .NET, ASP.NET Core, React, REST APIs, cloud platforms, and DevOps practices, particularly within large-scale enterprise environments.

Desirable Skills/Knowledge/Experience:

• Leadership qualities a distinct advantage


• ITIL Certification

Rewards & Benefits

TCS is consistently voted a Top Employer in the UK and globally. Our competitive salary packages feature pension, health care, life assurance, laptop and access to extensive training resources and discounts within the larger Tata network.

• pension


• health care


• life assurance


• laptop


• access to extensive training resources


• discounts within the larger Tata network


• health & wellness initiatives


• sports events


• London Marathon sponsor


• partner with local communities in Ireland

Diversity, Inclusion and Wellbeing

Tata Consultancy Services UK&I is committed to meeting the accessibility needs of all individuals in accordance with the Ireland Employment Equality Acts 1998-2011 (as amended) and the Equal Status Acts 2000-2012 (as amended).

We welcome and embrace diversity in race, nationality, ethnicity, disability, neurodiversity, gender identity, age, physical ability, gender reassignment, sexual orientation. We are a disability inclusive employer and encourage disabled people to apply for this role.

As a Disability Confident Employer, we offer an interview to applicants with disabilities or long-term conditions who meet the minimum criteria for the role. Please email us [e-mail] if you would like to opt in.

If you are an applicant who needs any adjustments to the application process or interview, please contact us [e-mail] with the subject line: “Adjustment Request” to request an adjustment. We welcome requests prior to you completing the application and at any stage of the recruitment process.

Due to the high volume of applications, we will be unable to contact each applicant individually on the status of their application. If you have not received a direct response within 30 days, then it should be deemed unsuccessful on this occasion.