IT Analyst - Hybrid Cloud & End-User Support

Tyndall National Institute; Cork; Hybrid; EUR 51,000 - 63,000; Full time

Benefits offered by this job

Flexible working hours

Pension scheme

Annual leave

Job summary

Tyndall National Institute in Cork is seeking an IT Analyst to provide support across IT and Digital Delivery, aligning with the Institute's strategic objectives and research-focused environment.

Reporting to the Head of IT and Digital Transformation, you will assist in endpoint migration to Intune, manage ticketing, and collaborate with IT Security for gap analyses and certifications. The role offers blended working and professional development opportunities.

Qualifications

• A degree in a relevant discipline.
• 5+ years’ experience in an equivalent IT role.
• In-depth knowledge of Windows client operating systems.
• Experience with IT Service Delivery and/or Management.
• Knowledge of Intune enrolled devices and cloud platforms.

Responsibilities

• Provide client and application support to staff via remote services and deskside support.
• Assist in migration of endpoints to a cloud managed solution (Intune).
• Log or receive calls and manage tickets to resolution or escalation.
• Escalate unresolved issues to subject matter experts and track progress.
• Diagnose and troubleshoot technical issues and seek automated solutions.
• Manage IT projects end to end.
• Document changes of processes for end users.
• Liaise with IT Security for gap analysis and certification.
• Undertake training and develop IT skills as required.
• Participate in Education and Public Engagement activities.

Skills

Windows OS

IT service delivery

Power Automate

Cloud & Datacentre

Intune Mgmt

Communication skills

Independent work

Education

Degree in relevant discipline

Tools

Microsoft 365

Job description

Tyndall National Institute in Cork is seeking an IT Analyst to provide support across IT and Digital Delivery, aligning with the Institute's strategic objectives and research-focused environment.

Reporting to the Head of IT and Digital Transformation, you will assist in endpoint migration to Intune, manage ticketing, and collaborate with IT Security for gap analyses and certifications. The role offers blended working and professional development opportunities.