Irish Speaking Customer Service Advisor (Onsite/Hybrid)

Fexco; Killorglin; Hybrid; EUR 26,000 - 34,000; Full time

Benefits offered by this job

Annual Bonus

Permanent Contract

Pension Scheme

Life Assurance

Fully Paid Training Programme

22 days annual leave

Cycle-to-Work Scheme

Job summary

Fexco Managed & Advisory Services is seeking Irish-speaking Customer Service Advisors to join our outsourcing division on a permanent, full-time basis. The role is onsite in Killorglin, Co. Kerry with hybrid options available.

You will provide phone, email and chat support while you train and develop your career within Fexco. Ideal candidates are customer focused, team oriented, motivated and capable of communicating in Irish.

Qualifications

• Irish language proficiency required (written and verbal).
• Strong computer skills and familiarity with data entry.

Responsibilities

• Provide advice to customers via phone, email and webchat.
• Keep updated with product, service and customer information via knowledge base.
• Efficiently manage customer database with accurate data entry.
• Demonstrate a strong customer focus at all times.
• Investigate and resolve customer queries on first contact where possible.
• Adhere to GDPR and confidentiality requirements.

Skills

Irish language

Customer service

Job description

Fexco Managed & Advisory Services are currently looking for Irish Speaking Customer Service Advisors to join our outsourcing division on a permanent, full-time basis. The role is onsite (Killorglin, Co. Kerry). Hybrid working options available also.

About this Opportunity

Are you a fluent Irish speaker looking to enter the world of Customer Service? Do you want to work in a positive, friendly and forward-thinking environment? Then Fexco is the company for you...

We provide excellent training and on the job support in all areas of phone, email and some admin duties with the opportunity to progress and develop your career within Fexco.

How you will spend your day with us

• Working in a fast paced environment, your training will equip you to provide relevant advice to customers via phone, email and webchat
• Keeping yourself up to date with product, service and customer information through our easily accessible knowledge base
• Effectively managing a customer database through accurate and efficient data entry
• Demonstrating a strong customer focus at all times
• Investigating and resolving customer queries through first contact resolution where possible
• Adhering strictly to data protection (GDPR) and confidentiality laws

The Ideal Candidate

If you are customer focused, team oriented, enthusiastic, motivated, enjoy working in a target driven environment, have strong computer skills and have the ability to communicate in Irish (both written and verbal), then we would love to meet you.

Some of the benefits you will receive along the way ..

• Competitive Basic Salary
• Annual Performance-Related Bonus
• Permanent Contract
• Access to a Pension Scheme and Life Assurance Cover
• Fully Paid Training Programme
• Career Paths and Development Programmes to Support Your Progression
• 20 Annual Leave Days and 2 Company Days per Annum, Plus Option to Purchase an Additional 5 Days Leave per Year
• Paid Leave Increasing with Tenure: Sick, Maternity, Adoptive, Paternity and Marriage Leave
• Wellbeing Programme Focused on Our Employees’ Health and Wellness
• 24/7, 365-Day Access to Our Employee Assistance Programme
• Incentivised Employee Referral Scheme
• Subsidised Sports & Social Club
• Subsidised Canteen
• Cycle-to-Work Scheme
• Fexco Group Employee Discount Scheme

By the way... About us

Fexco is recognised as one of the world’s most established Fintech and outsourcing organizations Fexco is one of Ireland’s leading private companies, based in Killorglin, Co Kerry. Founded in 1981, it has grown to employ almost 1000 people in Ireland and 2300 worldwide. Fexco Managed Services is one of Ireland’s leading outsourced services providers, delivering a high-quality service to a range of Government and Commercial clients.

At Fexco we believe in nurturing and inspiring our people and we provide professional and personal development training throughout your career. Due to continued growth there are always opportunities for progression across our extended business units.

Is this you?

If you have the passion to succeed in a growing and innovative organisation and have the desired background, we would like to hear from you now.

Part of this recruitment process may include a video interview – details of which will be sent to you should we progress with your application.