Ireland Field Service Manager: Safety & Growth

jci; Dublin; Hybrid; EUR 80,000 - 120,000; Full time

Benefits offered by this job

Performance bonus

25 days holiday

Company car

Private healthcare

Pension

Life assurance

EAP

Cycle-to-work

Johnson Controls discounts

Training & development

Inclusive safety-first culture

Job summary

Johnson Controls Ireland is seeking a Service Manager to lead a field-based team across Dublin, Cork and beyond, driving safety, service excellence and financial performance while developing your people and ensuring customer satisfaction.

The role requires 2 days in the office and 3 days in the field, with travel across Ireland including Belfast, Dublin, Cork and Galway. You will mentor engineers, optimise operations, manage P&L and partner with stakeholders to deliver top-tier service.

Qualifications

• Proven experience leading field-based teams and delivering excellent customer service.
• Experience in fire & security, telecoms, HVAC or similar relevant industry.
• Strong people management, leadership, coaching, and engagement skills are essential.
• Flexible and adaptable to suit changing business needs.
• Commercial awareness, solution-focused, able to manage multiple priorities in a fast-paced environment.
• Skilled at engaging, influencing, and building relationships with stakeholders at all levels.
• Excellent communication, facilitation, and operational problem-solving abilities are required.
• Willingness to travel throughout Ireland as required

Responsibilities

• Manage your team’s safety, performance and development, ensuring compliance with safety policies and delivering against customer service KPIs.
• Drive operational improvements, manage costs and revenue opportunities and lead your team to optimise individual and collective performance.
• Ensure the highest standards of customer service and operational excellence.
• Engage with internal and external stakeholders, build strong relationships, mentor and coach your team

Skills

team leadership

customer service

stakeholder engagement

Job description

Johnson Controls Ireland is seeking a Service Manager to lead a field-based team across Dublin, Cork and beyond, driving safety, service excellence and financial performance while developing your people and ensuring customer satisfaction.

The role requires 2 days in the office and 3 days in the field, with travel across Ireland including Belfast, Dublin, Cork and Galway. You will mentor engineers, optimise operations, manage P&L and partner with stakeholders to deliver top-tier service.