Internal Sales & Order Support Specialist

Jfc Group; Galway; Hybrid; EUR 28,000 - 36,000; Full time

Job summary

JFC Group in Tuam, Co. Galway, is seeking a highly proactive Sales Administrator to support our External Sales team. You will handle sales orders, customer queries, quotations, and ERP/CRM entry, while building strong relationships with customers over the phone.

The role demands excellent administration, organisation, and communication skills, fluent English, and the ability to multi-task and work as part of a team to drive brand growth and customer satisfaction.

Qualifications

• Minimum 2 years’ sales experience in a busy administrative environment.
• Experience working in a sales environment is desirable.
• Experience of dealing with customers over the phone.
• A team player with the ability to work off your own initiative is essential.
• Experience using ERP and CRM systems and proficient across the Microsoft suite.
• Time management and task prioritisation skills.
• Excellent communication, presentation, and negotiation skills with fluency in English, verbal and written essential.

Responsibilities

• Process Sales orders and deal with customer queries.
• Strong communication and relationship building with Customers.
• Can-do, positive attitude, dealing with orders and sales enquiries.
• General sales administration, sales quotations, and sales order entry via an ERP system.
• Being the point of contact for after-sales/customer service support and liaising with External Sales/Quality department.
• Strong team player providing active, hands-on support for the External sales team.
• Effectively communicate market findings and customer insights to the Sales/Marketing Team and management.
• Assist in the compilation of Sales reports.
• Assist with marketing campaigns to support brand awareness and business development.
• Attend sales meetings, conferences, trade exhibitions and open days as required.

Skills

Sales experience

Customer service

ERP systems

CRM systems

Microsoft Office

Communication skills

Time management

Analytical problem solving

Team player

Multi-tasking

Tools

ERP system

CRM systems

Microsoft Office

Job description

JFC Group in Tuam, Co. Galway, is seeking a highly proactive Sales Administrator to support our External Sales team. You will handle sales orders, customer queries, quotations, and ERP/CRM entry, while building strong relationships with customers over the phone.

The role demands excellent administration, organisation, and communication skills, fluent English, and the ability to multi-task and work as part of a team to drive brand growth and customer satisfaction.