Intermediary Mortgage Expert

PTSB; Dublin; On-site; EUR 40,000 - 60,000; Full time

Job summary

PTSB in Dublin is seeking an Intermediaries Mortgage Expert to review and validate mortgage applications from the intermediary channel and to support mortgage intermediaries in preparing compliant, fully documented applications.

You will liaise with Mortgage Intermediaries, ensure adherence to credit policy, and upload cases onto SMART while maintaining timely updates across teams.

Qualifications

• Some experience in financial services in either an operations or customer facing role is required.
• Good time management skills with the ability to work to tight Service Level Agreements.
• Excellent PC skills (Word and Excel); good working knowledge of Hogan, Unibanks and SMART.

Responsibilities

• Review all intermediary mortgage applications to ensure that they meet agreed standards and are in line with credit policy.
• Upload mortgage applications onto SMART in an accurate and detailed manner.
• Validate all relevant information on mortgage applications i.e. name, address, income.
• Fully prepare mortgage applications and recommend for approval to Retail Credit Centre.
• Interact with Brokers and colleagues in other departments to answer queries and provide status updates if required.

Skills

Time management

Customer service experience

Microsoft Word

Microsoft Excel

Attention to detail

Financial services experience

Education

QFA or working towards it

Tools

Hogan

Unibanks

SMART

Job description

PTSB is one of Ireland's leading retail and SME banks, with an innovative range of products and services powered through an evolving digital landscape, our focus is centred on ensuring we deliver what our customers, colleagues and communities need to be successful.

As an Intermediaries Mortgage Expert, you will report to the Team Leader in the Intermediary Mortgages team. You will be responsible for the review and validation of mortgage applications submitted by the intermediary channel. Your role will also involve daily interaction with Mortgage Intermediaries to support them in the packaging of good quality, fully compliant mortgage applications.

Responsibilities

• Review all intermediary mortgage applications to ensure that they meet agreed standards and are in line with credit policy
• Upload mortgage applications onto SMART in an accurate and detailed manner
• Validate all relevant information on mortgage applications i.e. name, address, income
• Fully prepare mortgage applications and recommend for approval to Retail Credit Centre
• Interact with Brokers and colleagues in other departments to answer queries and provide status updates if required.

Requirements

Essential

• Some experience in financial services in either an operations or customer facing role is required
• Good time management skills with the ability to work to tight Service Level Agreements
• Excellent PC skills (in particular Word and Excel)Good working knowledge of Hogan, Unibanks and SMART

Desired

• Good understanding of the mortgage services industry with broad understanding of competitor products and services
• Excellent understanding of permanent tsb credit policy and the standards expected of a well packaged mortgage application
• Broad knowledge of mortgage underwriting/credit decisioning & Mortgage Operations
• QFA or working towards same is desirable for this role

This is a permanent position, based in Dublin

Is this you?

We reserve the right to draw up a shortlist for interview.

The Bank understands the importance of a consistent and relentless focus on championing diversity and inclusion. We aim to attract, recruit, and retain individuals with diverse backgrounds, skills, competencies and abilities to work collaboratively to enhance the service we provide to all of our customers and the communities we serve.