Intermediary Mortgage Expert

Permanent TSB plc; Dublin; Presencial; EUR 45.000 - 65.000; Jornada completa

Descripción de la vacante

Permanent TSB plc in Dublin seeks an Intermediaries Mortgage Expert to review and validate mortgage applications submitted by the intermediary channel, ensuring compliance with credit policy.

You will upload applications to SMART, verify details, and prepare packages for approval, while liaising with Brokers and internal teams to resolve queries.

Formación

• Experience in financial services in an operations or customer-facing role.
• Strong time management and ability to meet SLAs.
• Proficient with Word/Excel; familiarity with Hogan, Unibanks and SMART.
• Understanding of mortgage services/credit policy.
• QFA or working towards it desirable for this role.

Responsabilidades

• Review intermediary mortgage applications for standards and policy.
• Upload applications onto SMART accurately.
• Validate information on applications (name, address, income).
• Prepare mortgage packages for Retail Credit Centre approval.
• Interact with Brokers and teams to answer queries and provide updates.

Conocimientos

Financial services experience

Time management

Word & Excel

Customer service

Mortgage knowledge

Educación

QFA or working towards

Herramientas

Hogan

Unibanks

SMART

Descripción del empleo

PTSB is one of Ireland's leading retail and SME banks, with an innovative range of products and services powered through an evolving digital landscape, our focus is centred on ensuring we deliver what our customers, colleagues and communities need to be successful.

As an Intermediaries Mortgage Expert, you will report to the Team Leader in the Intermediary Mortgages team. You will be responsible for the review and validation of mortgage applications submitted by the intermediary channel. Your role will also involve daily interaction with Mortgage Intermediaries to support them in the packaging of good quality, fully compliant mortgage applications.

Responsibilities:

• Review all intermediary mortgage applications to ensure that they meet agreed standards and are in line with credit policy
• Upload mortgage applications onto SMART in an accurate and detailed manner
• Validate all relevant information on mortgage applications i.e. name, address, income
• Fully prepare mortgage applications and recommend for approval to Retail Credit Centre
• Interact with Brokers and colleagues in other departments to answer queries and provide status updates if required.

Requirements:

• Some experience in financial services in either an operations or customer facing role is required
• Good time management skills with the ability to work to tight Service Level Agreements
• Excellent PC skills (in particular Word and Excel)Good working knowledge of Hogan, Unibanks and SMART
• Good understanding of the mortgage services industry with broad understanding of competitor products and services
• Excellent understanding of permanent tsb credit policy and the standards expected of a well packaged mortgage application
• Broad knowledge of mortgage underwriting/credit decisioning & Mortgage Operations
• QFA or working towards same is desirable for this role

This is a permanent position, based in Dublin.

Is this you?

We reserve the right to draw up a shortlist for interview.

The Bank understands the importance of a consistent and relentless focus on championing diversity and inclusion. We aim to attract, recruit, and retain individuals with diverse backgrounds, skills, competencies and abilities to work collaboratively to enhance the service we provide to all of our customers and the communities we serve.