Interim HRIS Project Manager (3 days per week)

HRM Search Partners; Dublin; Hybrid; EUR 65,000 - 111,000; Part time

Job summary

HRM Search Partners is seeking an Interim HR Systems & Projects Manager for a leading multi-site hospitality group based in Dublin. This hybrid, part-time role initially requires three days per week, on a six-month rolling contract, with a mid-September start.

You will oversee HRIS, data governance, Zendesk-driven ticketing, payroll-related projects and process improvements across 50+ locations. The role combines hands-on HR systems work with operational HR delivery, offering strong stakeholder

Qualifications

• Experience in HR operations, HR systems, HR project management or a comparable role.
• Strong working knowledge of HRIS administration, including permissions, approvals, data integrity and system configuration.
• Experience with HR ticketing, case management or employee self-service platforms; exposure to Zendesk would be advantageous.
• A sound understanding of HR processes across the employee lifecycle.
• Experience supporting payroll-related processes or working with payroll and shared services teams.
• Knowledge of GDPR requirements and appropriate HR data controls.
• Experience translating HR policy or legislative requirements into workable operational processes.
• A track record of coordinating and delivering HR projects within agreed timelines.

Responsibilities

• Administering the organisation's core HRIS across a portfolio of more than 50 locations.
• Maintaining user access, approval levels and system permissions.
• Ensuring employee data and system configurations remain accurate and appropriately controlled.
• Supporting GDPR compliance through effective access restrictions and data governance.
• Configuring employment contracts, templates and employee documentation within the system.
• Maintaining and enhancing automated starter packs and onboarding processes.
• Supporting system testing, documentation and configuration changes.
• Resolving systems-related queries in partnership with HR and operational stakeholders.
• Providing administrative oversight of Zendesk as the HR ticketing and employee self-service platform.
• Reviewing and categorising incoming tickets to improve allocation and resolution.
• Monitoring ticket volumes, workflows and recurring query patterns.
• Introducing clearer processes to improve the management of HR queries.
• Identifying opportunities to strengthen self-service content and automate routine activity.
• Maintaining user guidance and supporting consistent adoption across the HR function.
• Maintaining the central HR policy and document repository.
• Ensuring policies, guidance and process documentation remain current and accessible.
• Supporting consistent HR processes across a geographically dispersed organisation.
• Preparing user guides, process maps and other operational materials.
• Providing additional HR operational capacity as priorities evolve.
• Working with the Shared Services team on HR and payroll-related projects.
• Providing HR process guidance where payroll activity is affected by employment legislation or policy.
• Translating legislative and policy requirements into clear operational processes.
• Supporting the resolution of gaps or issues spanning HR systems and payroll.
• Managing a varied portfolio of short-term and ad hoc HR projects.
• Developing clear project plans, actions, responsibilities and timelines.
• Tracking progress and communicating updates to relevant stakeholders.
• Reviewing existing processes and recommending practical improvements.
• Supporting the implementation and documentation of new ways of working.

Skills

HRIS administration

Zendesk

GDPR knowledge

Data governance

Payroll processes

Project management

Data integrity

System configuration

Documentation

Onboarding

Stakeholder management

Tools

Zendesk

Job description

Confidential appointment | Large multi-site hospitality group | 50+ locations across Ireland and UK

• Location: Dublin
• Commitment: Three days per week initially
• Contract: Six-month rolling contract
• Anticipated start: Mid-September
• Engagement: Daily-rate contractor

The opportunity

A leading multi-site hospitality group is seeking an Interim HR Systems & Projects Manager to provide additional capability across HR systems, operations and project delivery.

The organisation is navigating a period of significant change and integration. This appointment will provide continuity across essential HR activities while supporting the function as its longer-term structure and operating model develop.

This is a hands-on, mid-level role. It will suit an experienced HR Generalist, HR Operations professional or HR Project Manager who combines strong systems knowledge with the ability to manage detailed operational work and deliver practical process improvements.

The role and responsibilities

The successful contractor will provide support across three principal areas: HR systems, HR operations and project delivery.

Key responsibilities will include:

HR systems and data governance

• Administering the organisation's core HRIS across a portfolio of more than 50 locations.
• Maintaining user access, approval levels and system permissions.
• Ensuring employee data and system configurations remain accurate and appropriately controlled.
• Supporting GDPR compliance through effective access restrictions and data governance.
• Configuring employment contracts, templates and employee documentation within the system.
• Maintaining and enhancing automated starter packs and onboarding processes.
• Supporting system testing, documentation and configuration changes.
• Resolving systems-related queries in partnership with HR and operational stakeholders.

HR ticketing and employee self-service

• Providing administrative oversight of Zendesk as the HR ticketing and employee self-service platform.
• Reviewing and categorising incoming tickets to improve allocation and resolution.
• Monitoring ticket volumes, workflows and recurring query patterns.
• Introducing clearer processes to improve the management of HR queries.
• Identifying opportunities to strengthen self-service content and automate routine activity.
• Maintaining user guidance and supporting consistent adoption across the HR function.

HR operations and policy management

• Maintaining the central HR policy and document repository.
• Ensuring policies, guidance and process documentation remain current and accessible.
• Supporting consistent HR processes across a geographically dispersed organisation.
• Preparing user guides, process maps and other operational materials.
• Providing additional HR operational capacity as priorities evolve.

Payroll-related project support

• Working with the Shared Services team on HR and payroll-related projects.
• Providing HR process guidance where payroll activity is affected by employment legislation or policy.
• Translating legislative and policy requirements into clear operational processes.
• Supporting the resolution of gaps or issues spanning HR systems and payroll.

Project delivery and process improvement

• Managing a varied portfolio of short-term and ad hoc HR projects.
• Developing clear project plans, actions, responsibilities and timelines.
• Tracking progress and communicating updates to relevant stakeholders.
• Reviewing existing processes and recommending practical improvements.
• Supporting the implementation and documentation of new ways of working.

The person

The successful individual will be comfortable operating across systems administration, HR operations and structured project work. They will bring sound HR knowledge, strong attention to detail and a practical, delivery-focused approach.

This role requires someone willing to engage directly with detailed transactional and administrative activity, alongside broader project and process improvement work.

Experience

Candidates should demonstrate:

• Relevant experience in HR operations, HR systems, HR project management or a comparable role.
• Strong working knowledge of HRIS administration, including permissions, approvals, data integrity and system configuration.
• Experience of HR ticketing, case management or employee self-service platforms; exposure to Zendesk would be advantageous.
• A sound understanding of HR processes across the employee lifecycle.
• Experience supporting payroll-related processes or working with payroll and shared services teams.
• Knowledge of GDPR requirements and appropriate HR data controls.
• Experience translating HR policy or legislative requirements into workable operational processes.
• A track record of coordinating and delivering HR projects within agreed timelines.

The successful candidate will demonstrate:

• Strong organisation, prioritisation and project coordination skills.
• High levels of accuracy and attention to detail.
• The ability to work independently and manage competing requirements.
• Confidence working with HR, shared services and operational stakeholders.
• A structured and methodical approach to systems and process management.
• Sound judgement when handling sensitive employee information.
• A collaborative and adaptable working style.
• The ability to identify improvements while remaining focused on immediate operational needs.
• Comfort operating in a changing and evolving organisational environment.

Flexibility on working days is available, along with hybrid working arrangements. Whilst the head office is based in Dublin, the organisation also has offices in Cork and candidates in this location will also be considered.