Interim HR Systems & Projects Lead

HRM Search Partners; Dublin; Hybrid; EUR 65,000 - 111,000; Part time

Job summary

HRM Search Partners is seeking an Interim HR Systems & Projects Manager for a leading multi-site hospitality group based in Dublin. This hybrid, part-time role initially requires three days per week, on a six-month rolling contract, with a mid-September start.

You will oversee HRIS, data governance, Zendesk-driven ticketing, payroll-related projects and process improvements across 50+ locations. The role combines hands-on HR systems work with operational HR delivery, offering strong stakeholder

Qualifications

• Experience in HR operations, HR systems, HR project management or a comparable role.
• Strong working knowledge of HRIS administration, including permissions, approvals, data integrity and system configuration.
• Experience with HR ticketing, case management or employee self-service platforms; exposure to Zendesk would be advantageous.
• A sound understanding of HR processes across the employee lifecycle.
• Experience supporting payroll-related processes or working with payroll and shared services teams.
• Knowledge of GDPR requirements and appropriate HR data controls.
• Experience translating HR policy or legislative requirements into workable operational processes.
• A track record of coordinating and delivering HR projects within agreed timelines.

Responsibilities

• Administering the organisation's core HRIS across a portfolio of more than 50 locations.
• Maintaining user access, approval levels and system permissions.
• Ensuring employee data and system configurations remain accurate and appropriately controlled.
• Supporting GDPR compliance through effective access restrictions and data governance.
• Configuring employment contracts, templates and employee documentation within the system.
• Maintaining and enhancing automated starter packs and onboarding processes.
• Supporting system testing, documentation and configuration changes.
• Resolving systems-related queries in partnership with HR and operational stakeholders.
• Providing administrative oversight of Zendesk as the HR ticketing and employee self-service platform.
• Reviewing and categorising incoming tickets to improve allocation and resolution.
• Monitoring ticket volumes, workflows and recurring query patterns.
• Introducing clearer processes to improve the management of HR queries.
• Identifying opportunities to strengthen self-service content and automate routine activity.
• Maintaining user guidance and supporting consistent adoption across the HR function.
• Maintaining the central HR policy and document repository.
• Ensuring policies, guidance and process documentation remain current and accessible.
• Supporting consistent HR processes across a geographically dispersed organisation.
• Preparing user guides, process maps and other operational materials.
• Providing additional HR operational capacity as priorities evolve.
• Working with the Shared Services team on HR and payroll-related projects.
• Providing HR process guidance where payroll activity is affected by employment legislation or policy.
• Translating legislative and policy requirements into clear operational processes.
• Supporting the resolution of gaps or issues spanning HR systems and payroll.
• Managing a varied portfolio of short-term and ad hoc HR projects.
• Developing clear project plans, actions, responsibilities and timelines.
• Tracking progress and communicating updates to relevant stakeholders.
• Reviewing existing processes and recommending practical improvements.
• Supporting the implementation and documentation of new ways of working.

Skills

HRIS administration

Zendesk

GDPR knowledge

Data governance

Payroll processes

Project management

Data integrity

System configuration

Documentation

Onboarding

Stakeholder management

Tools

Zendesk

Job description

HRM Search Partners is seeking an Interim HR Systems & Projects Manager for a leading multi-site hospitality group based in Dublin. This hybrid, part-time role initially requires three days per week, on a six-month rolling contract, with a mid-September start.

You will oversee HRIS, data governance, Zendesk-driven ticketing, payroll-related projects and process improvements across 50+ locations. The role combines hands-on HR systems work with operational HR delivery, offering strong stakeholder