Insurance Client Advisor — Hybrid, Growth Focus

WTW; Dublin; Hybrid; EUR 32,000 - 40,000; Full time

Benefits offered by this job

Health benefits

Pension contributions

Hybrid working

Job summary

WTW Ireland is seeking a Client Service Advisor in Limerick to manage a portfolio of clients in the Corporate Risk and Broking area and deliver high‑quality client service. You will handle renewals, claims, mid‑term adjustments and client queries while building strong insurer relationships.

This hybrid role offers opportunities to grow in a supportive, client‑centric environment with access to training, health benefits and a pension plan within a flexible working arrangement.

Qualifications

• Experience in insurance broking or within an insurer.
• A strong client‑focused mindset with excellent relationship‑building skills.
• Proactive approach with the ability to take initiative and responsibility early on.
• Interest in expanding knowledge of the insurance industry and market dynamics.
• Strong analytical, organisational and communication skills.
• High level of accuracy and attention to detail in all tasks.
• Ability to work both independently and as part of a collaborative team.
• Proficiency in Microsoft Office and confidence with IT systems.

Responsibilities

• Perform the broking role for an assigned portfolio of clients, managing renewals, claims, mid‑term adjustments and all client queries.
• Deliver excellent client service in a responsive, efficient and friendly manner, ensuring all deadlines and service standards are consistently met.
• Develop an in‑depth understanding of each client's business, culture and insurance needs.
• Identify opportunities to grow and enhance existing client accounts.
• Build and maintain strong and mutually beneficial insurer relationships.
• Follow all company procedures for renewals, new business, documentation and administrative processes.
• Ensure compliance with regulatory, company and market standards at all times.
• Participate in internal project work and contribute to process improvement initiatives.
• Provide technical support to colleagues, assisting in the resolution of client or placement issues.
• Build positive working relationships and collaborate effectively with a variety of local and offshore teams.
• Act as an ambassador for WTW, demonstrating our purpose, values and client‑centric culture.

Skills

Client relationship management

Insurance broking

Proactive initiative

Communication skills

Microsoft Office/IT systems

Education

Certified Insurance Practitioner (CIP)

Job description

WTW Ireland is seeking a Client Service Advisor in Limerick to manage a portfolio of clients in the Corporate Risk and Broking area and deliver high‑quality client service. You will handle renewals, claims, mid‑term adjustments and client queries while building strong insurer relationships.

This hybrid role offers opportunities to grow in a supportive, client‑centric environment with access to training, health benefits and a pension plan within a flexible working arrangement.