Client Service Advisor (Global)

Willis Towers Watson; Dublin; Hybrid; EUR 36,000 - 52,000; Full time

Benefits offered by this job

Health insurance allowance

Hybrid working options

Educational support

Employee assistance programme

Volunteer day

Share scheme

Cycle-to-work

Dental cover

Critical illness protection

Optical cover

Job summary

Willis Towers Watson seeks a Client Service Advisor to manage a portfolio of clients in the Corporate Risk and Broking line. Based in Limerick with hybrid work, you will handle renewals, queries, and mid-term adjustments while delivering high‑quality client service and maintaining insurer relationships.

You will develop client knowledge, identify growth opportunities, and ensure compliance with regulations as you support colleagues and contribute to process improvements.

Qualifications

• Certified Insurance Practitioner (CIP) qualification or working toward it.
• Previous experience in insurance broking or within an insurer.
• Strong client-focused mindset with excellent relationship‑building skills.
• Proactive approach with initiative and responsibility.
• Interest in expanding knowledge of the insurance industry and market dynamics.
• Strong analytical, organisational and communication skills.
• High level of accuracy and attention to detail.
• Ability to work independently and in a team.
• Proficiency in Microsoft Office and IT systems.

Responsibilities

• Perform the broking role for an assigned portfolio of clients, managing renewals, claims, mid-term adjustments and all client queries.
• Deliver excellent client service in a responsive, efficient and friendly manner, ensuring deadlines and service standards are met.
• Develop an in-depth understanding of each client's business, culture and insurance needs.
• Identify opportunities to grow and enhance existing client accounts.
• Build and maintain strong insurer relationships.
• Follow procedures for renewals, new business, documentation and processes.
• Ensure compliance with regulatory, company and market standards.
• Participate in internal projects and process improvements.
• Provide technical support to colleagues on client or placement issues.
• Collaborate with local and offshore teams as an ambassador for WTW.

Skills

Client-focused mindset

Relationship-building

Proactive approach

Analytical skills

Organisational skills

Communication skills

Independence

IT literacy (Microsoft Office)

Education

CIP qualification (or working toward)

Tools

Microsoft Office

Job description

Description

Join us as a Client Service Advisor within our Corporate Risk and Broking line of business, based in our Limerick office and working in a hybrid environment.

WTW is one of Ireland's leading insurance brokers, risk advisors, pensions and actuarial consultancies. For more than 100 years, we have built a strong reputation for delivering exceptional client service. Within Corporate Risk and Broking, we design innovative insurance programmes for our clients, helping them quantify, mitigate and transfer risk through our specialist industry expertise and deep market knowledge.

We are now seeking a Client Service Advisor to join our team. The primary purpose of this role is to manage a portfolio of clients by performing the broking role and delivering a high standard of client service that supports our objectives across Client, Financials, People and Operational Excellence.

The Role

• Perform the broking role for an assigned portfolio of clients, managing renewals, claims, mid-term adjustments and all client queries.
• Deliver excellent client service in a responsive, efficient and friendly manner, ensuring all deadlines and service standards are consistently met.
• Develop an in-depth understanding of each client's business, culture and insurance needs.
• Identify opportunities to grow and enhance existing client accounts.
• Build and maintain strong and mutually beneficial insurer relationships.
• Follow all company procedures for renewals, new business, documentation and administrative processes.
• Ensure compliance with regulatory, company and market standards at all times.
• Participate in internal project work and contribute to process improvement initiatives.
• Provide technical support to colleagues, assisting in the resolution of client or placement issues.
• Build positive working relationships and collaborate effectively with a variety of local and offshore teams.
• Act as an ambassador for WTW, demonstrating our purpose, values and client-centric culture.

Qualifications

What you'll bring

• Certified Insurance Practitioner (CIP) qualification (or working toward completion).
• Previous experience in insurance broking or within an insurer.
• A strong client-focused mindset with excellent relationship-building skills.
• Proactive approach with the ability to take initiative and responsibility early on.
• Interest in expanding knowledge of the insurance industry and market dynamics.
• Strong analytical, organisational and communication skills.
• High level of accuracy and attention to detail in all tasks.
• Ability to work both independently and as part of a collaborative team.
• Proficiency in Microsoft Office and confidence with IT systems.

What we offer
At WTW Ireland, your wellbeing comes first. Depending on your role, you'll receive either 23 days of annual leave plus up to 13 flexible days, or 25 days of annual leave with the option to add 5 extra days - giving you plenty of time to rest and recharge. You'll also benefit from a €1,500 health insurance allowance, life assurance, future-focused pension contributions, hybrid working options, educational support, employee assistance programme and a fully paid volunteer day to make a difference in your community. On top of these, you can opt into a variety of additional perks including our share scheme, cycle-to-work programme, dental, critical illness protection, enhanced optical cover, and much more. Start making the most of your career and wellbeing with a range of benefits tailored for you.

Equal Opportunity Employer
We're committed to equal employment opportunity and provide application, interview and workplace adjustments and accommodations to all applicants. If you foresee any barriers, from the application process through to joining WTW, please email [e-mail]