Hybrid Insurance Client Advisor – Broking

Willis Towers Watson; Dublin; Hybrid; EUR 36,000 - 52,000; Full time

Benefits offered by this job

Health insurance allowance

Hybrid working options

Educational support

Employee assistance programme

Volunteer day

Share scheme

Cycle-to-work

Dental cover

Critical illness protection

Optical cover

Job summary

Willis Towers Watson seeks a Client Service Advisor to manage a portfolio of clients in the Corporate Risk and Broking line. Based in Limerick with hybrid work, you will handle renewals, queries, and mid-term adjustments while delivering high‑quality client service and maintaining insurer relationships.

You will develop client knowledge, identify growth opportunities, and ensure compliance with regulations as you support colleagues and contribute to process improvements.

Qualifications

• Certified Insurance Practitioner (CIP) qualification or working toward it.
• Previous experience in insurance broking or within an insurer.
• Strong client-focused mindset with excellent relationship‑building skills.
• Proactive approach with initiative and responsibility.
• Interest in expanding knowledge of the insurance industry and market dynamics.
• Strong analytical, organisational and communication skills.
• High level of accuracy and attention to detail.
• Ability to work independently and in a team.
• Proficiency in Microsoft Office and IT systems.

Responsibilities

• Perform the broking role for an assigned portfolio of clients, managing renewals, claims, mid-term adjustments and all client queries.
• Deliver excellent client service in a responsive, efficient and friendly manner, ensuring deadlines and service standards are met.
• Develop an in-depth understanding of each client's business, culture and insurance needs.
• Identify opportunities to grow and enhance existing client accounts.
• Build and maintain strong insurer relationships.
• Follow procedures for renewals, new business, documentation and processes.
• Ensure compliance with regulatory, company and market standards.
• Participate in internal projects and process improvements.
• Provide technical support to colleagues on client or placement issues.
• Collaborate with local and offshore teams as an ambassador for WTW.

Skills

Client-focused mindset

Relationship-building

Proactive approach

Analytical skills

Organisational skills

Communication skills

Independence

IT literacy (Microsoft Office)

Education

CIP qualification (or working toward)

Tools

Microsoft Office

Job description

Willis Towers Watson seeks a Client Service Advisor to manage a portfolio of clients in the Corporate Risk and Broking line. Based in Limerick with hybrid work, you will handle renewals, queries, and mid-term adjustments while delivering high‑quality client service and maintaining insurer relationships.

You will develop client knowledge, identify growth opportunities, and ensure compliance with regulations as you support colleagues and contribute to process improvements.