Administrator Intern

Irish Life Group Services Limited; Dublin; On-site; EUR 32,000 - 52,000; Full time

Job summary

Canada Life Assurance Europe plc in Ireland is seeking a German-speaking Customer Service professional to join our team supporting the German market. You will handle policy alterations, premium collection tasks, address changes, and respond to client and broker inquiries with accuracy and efficiency.

Collaborating with colleagues in Underwriting, Actuarial and Customer Accounts, you will maintain service quality, meet deadlines and ensure compliant, professional communication with customers and

Qualifications

• Fluency in German (written and verbal) and basic English.
• Good communication skills (written and verbal), prioritisation and organisation skills.
• Demonstrates market knowledge.
• Proven ability to work to deadlines.
• Attention to detail and quality focus.
• Flexibility and the ability to balance customer and company interests.

Responsibilities

• Carry out basic Policy Alterations and Premium Collection tasks across all products (address changes, beneficiary changes, bank details, etc.).
• Prioritise workload in line with team targets and respond to changing business demands.
• Participate in improving Policy Alterations and Premium Collection workflows and procedures.
• Ensure accuracy in all written correspondence to clients and brokers and in system updates.
• Provide excellent customer service to clients and sales partners, resolving issues swiftly.

Skills

German fluency

English basics

Communication skills

Prioritisation

Organisation

Deadline orientation

Attention to detail

Flexibility

Tools

Microsoft Office

Job description

Canada Life Assurance Europe plc ('CLE') is a dynamic insurance company with over 700 people across our offices in Germany and Ireland. We have been operating in Germany since 2000 and have established a fast-growing presence in one of the world’s largest and most established markets. We specialise in providing innovative unit-linked pension, savings, and protection solutions and have become a trusted partner for life insurance products distributed through independent brokers. It is our priority to support our customers at every stage of life with the best products and service, tailored to their needs - and we're doing it all in a culture that promotes equality and inclusion for all of our current and future employees.

Role Overview

The successful candidate will work as part of a team and provide high quality customer service that consistently achieves predetermined turnaround and quality standards, in order to satisfy the requirements of the Life Assurance business in the German market.

Processing

• To carry out basic Policy Alterations and Premium Collection functions across all products - Change of address, change of beneficiary, change of bank details etc. - assigned to you as per the business needs.
• To prioritise your workload in line with team targets and react positively to ever changing business demands.
• To participate in the improvement of Policy Alterations and Premium Collection workflows and procedures.

Quality Management

• To ensure accuracy in all written correspondence to clients and brokers as well as in updating the system.

Customer Service

• To provide excellent customer service to our clients and sales partners, solving problems swiftly and preventing unnecessary delays.

Training

• To keep up to date on all technical aspects of the job - products, procedures, compliance and legal issues - attending any training sessions.

Relationship Management

• To build positive and professional working relationships with our colleagues in all locations, as well as with other internal departments such as Underwriting, Actuarial, Customer Accounts, Claims Admin.

What you will need to be successful in the role

• Good computer skills, proficiency in the use of Microsoft Office essential.
• Fluency in German (written and verbal) and basic English skills essential.
• Good communication skills (written and verbal), prioritisation and organisation skills essential.
• Demonstrates market knowledge.
• Proven ability to work to deadlines essential.
• Attention to detail and quality focus essential.
• Flexibility and the ability to balance customer and company interests essential.

Desirable Skills and Qualifications

• Has demonstrated the ability to work as part of a team but also on own initiative in the past desirable.
• Previous experience in customer service / insurance / financial industry/AI desirable.

The company reserves the right to draw up a shortlist as part of the selection process. Where Agency assistance is required the Canada Life Recruitment Team will engage directly with suppliers. Unsolicited CVs / profiles supplied to Canada Life by Recruitment Agencies will not be accepted for this role.

We are committed to creating a more equitable, inclusive and diverse company, and we strongly encourage applicants of all genders, ages, ethnicities, cultures, abilities, sexual orientation and life experiences to apply.

Canada Life Group Services is proud to be an Equal Opportunities employer. We have created an environment of inclusion and growth to help people achieve their potential, to ensure they can bring their whole selves to work and to feel valued. We celebrate diversity of thought and perspective and want all of our employees to feel valued, respected and supported. We have built a culture that promotes equality and inclusion for all of our current and future employees and strive to ensure that our behaviours, processes and practices are aligned to this culture.

If you require any accommodations during the recruitment process please contact [e-mail] and we will be delighted to ensure you are fully supported to be your best.

CLGS supports Equal Opportunity and is regulated by the Central Bank of Ireland.