Insurance Account Executive

Total Talent Solutions; Dublin; On-site; EUR 30,000 - 32,000; Full time

Job summary

Total Talent Solutions is seeking an Insurance Account Executive in Dublin South to manage sales and client enquiries, closing policies and guiding customers through cover options. This role emphasizes building trust-based client relationships and meeting team targets.

The position requires at least 1 year of insurance experience, with APA qualification and Central Bank competency. IT literacy and familiarity with Relay/Applied are advantageous in this fast-paced environment.

Qualifications

• Minimum 1 year’s relevant insurance experience.
• Compliance with Central Bank Minimum Competency Requirements, APA qualification at minimum.

Responsibilities

• Collaborate with the team manager on call flows and call volume management.
• Handle web enquiries and client questions, successfully closing sales across a broad range of products.
• Guide customers through the sales journey, clearly communicating product benefits and cover options.
• Make outbound calls to prospective customers to promote products, provide advice, and close sales.
• Support the team manager in executing targeted campaigns to boost sales.
• Build strong, trust-based relationships with customers and meet commitments.
• Resolve any queries or issues customers may have regarding quotes or policy details.
• Maintain a professional image and deliver service that meets or exceeds company standards.
• Take ownership of your work to ensure the highest accuracy and quality.
• Respond promptly and professionally to requests from customers, colleagues, and management.
• Contribute to meeting monthly and annual team targets.
• Partner with compliance to ensure all file records meet required standards.

Skills

Sales experience

Customer service

Insurance knowledge

IT skills

Education

APA (Personal General Insurance)

Central Bank Minimum Competency Requirements

Tools

Relay/Applied

Job description

Insurance Account Executive (47657) Dublin South, Republic of Ireland

Salary: EUR30000 - EUR32000 per annum

The Role: Insurance Account Executive

Sales and Activity Management:

Collaborate with the team manager on call flows and call volume management.

Handle web enquiries and client questions, successfully closing sales across a broad range of products.

Guide customers through the sales journey, clearly communicating product benefits and cover options.

Make outbound calls to prospective customers to promote products, provide advice, and close sales.

Support the team manager in executing targeted campaigns to boost sales.

Customer Relationship Management:

Build strong, trust-based relationships with customers by anticipating their needs, sharing relevant information, and consistently meeting commitments.

Resolve any queries or issues customers may have regarding quotes or policy details.

Customer Service:

Maintain a professional image and deliver service that meets or exceeds company standards.

Take ownership of your work to ensure the highest accuracy and quality.

Respond promptly and professionally to requests and enquiries from customers, colleagues, and management.

Work cooperatively within the team to ensure all customer needs are met.

Contribute to meeting monthly and annual team targets.

Compliance:

Partner with the team manager and compliance department to ensure all file records meet the required standards.

Requirements:

Preferably have a strong background in sales or customer service.

Minimum of 1 year’s relevant insurance experience.

Compliance with Central Bank Minimum Competency Requirements, APA (Personal General Insurance) qualification at minimum, with willingness to pursue further certifications.

Enthusiastic and adaptable to change.

Ability to thrive in a fast-paced and ever-changing environment.

Strong IT skills; knowledge of Relay/Applied is an advantage.

Person Specification:

Positive, can-do attitude with openness to rapid changes as the company evolves digitally.

Ability to prioritise workloads effectively and adapt to unexpected challenges.

Highly organised with strong time and resource management skills.

Committed to continuous professional development.

Sales-driven and energized by a fast-paced sales environment.

Customer-focused, always putting the customer first in line with company culture.

Demonstrates strong product and technical knowledge, with eagerness to become a product expert.

Yes, I am currently eligible to work (work permit/visa/citizenship) in the country to which I am applying. No, I am not currently eligible to work (work permit/visa/citizenship) in the country to which I am applying.