Account Executive - Commercial Lines, Broking - SME Team (Dublin)

Arachas Corporate Brokers Ltd; Dublin; On-site; EUR 35,000 - 50,000; Full time

Job summary

Arachas Corporate Brokers Ltd is seeking an experienced Account Executive to join their dynamic team in Dublin. The role involves managing SME accounts and developing existing commercial business relationships.

Successful candidates will demonstrate strong communication skills, attention to detail, and a positive attitude. They will also manage client insurance requirements and ensure high levels of customer service. Experience in a team environment and strong technical knowledge are essential.

This is an excellent opportunity to grow within a supportive company atmosphere.

Qualifications

• Demonstrate ability to work in a team environment.
• Possess a positive, can-do attitude.
• Demonstrate good technical & product knowledge.

Responsibilities

• Manage clients' insurance requirements and document renewals.
• Build effective working relationships with all customers.
• Portray a professional image meeting customer service standards.

Skills

Strong communication skills

Attention to detail

Ability to manage deadlines & prioritise workload

Team collaboration

Technical & product knowledge

Education

Minimum APA Commercial Lines

Working towards CIP Designation

Tools

Proficient in Office (Outlook, Word, Excel)

Job description

The purpose of this role is for an experienced Account Executive to work within a dynamic team setting. The role entails working on SME accounts, managing and developing an established commercial book of business.

Location

Santry

Reports To

Team Lead

Key Internal Relationships

Regional Manager & Regional Director, Team Leader, Account Directors, Account Executives

Key External Relationships

Customers, Insurance companies, Credit Management

Sales and Activity Management

• Responsible for Client insurance requirements, including inviting, securing and documenting renewals as well as mid-year alterations and claims handling in line with agreed protocols and procedures
• Ensure agreed processes are followed in all matters
• Manage aged debt and premium collection
• Comply with all management audit requirements

Customer Relationship Management

• Build effective working relationships with all customers by establishing trust, anticipating needs, sharing information and meeting commitments
• Deal with any issues that customers may have with queries, quotes etc.

Customer Service

• Portray a professional image to meet or exceed customer service standards
• Take personal responsibility for delivering the highest level of accuracy and quality in your work
• Deal with requests and enquiries from customers, staff and management in a professional and timely manner

Team Collaboration

• Working as part of a team environment to ensure all customer needs are met
• Working together to ensure the team is on track to meet monthly and yearly targets

Compliance

• Work with the team manager and compliance teams in ensuring that the quality of file records meets prescribed standards.

Requirements

• Minimum APA Commercial Lines, working towards CIP Designation
• Candidate must demonstrate the ability to work in a team environment
• Strong communication skills are essential
• Possess a positive, can-do attitude with the ability to adapt to and embrace change
• Attention to detail
• Possess the ability to manage deadlines & prioritise workload
• Demonstrate good technical & product knowledge
• The ability to prioritise workloads and adapt to unforeseen events
• A good degree of personal organisation and a structured approach to time and resource management

Person Specification

• Previous Open I experience
• Proficient in Office, including Outlook, Word & Excel
• Friendly and assertive manner on the phone
• Ability to develop relationships with insurers and clients
• Willingness to learn & develop
• Strong work ethic