Institutional Client Services Specialist

Soteria Reinsurance Ltd.; Dublin; Hybrid; EUR 60,000 - 85,000; Full time

Job summary

Fidelity Digital Assets in Ireland seeks a Client Service Representative to service, educate, and resolve day-to-day operational issues for institutional clients. You will work in a pod with dedicated client service associates, focusing on client satisfaction, relationship management, and process improvement.

You will collaborate with the Implementation Manager, Relationship Manager, and broader teams to understand client needs and deliver timely, accurate service.

Qualifications

• Bachelor’s degree in a related field or equivalent experience.
• Experience in client service within financial services preferred.
• Strong relationship-building across teams and peers.

Responsibilities

• Serve, educate, and resolve day-to-day operational issues for institutional clients.
• Collaborate with cross-functional teams to improve processes and client satisfaction.
• Lead and participate in client service reviews and meetings.
• Build and leverage internal and external networks to support client goals.

Skills

Interpersonal communication

Verbal communication

Written communication

Teamwork

Analytical thinking

Leadership

Networking

Innovation

Adaptability

Education

Bachelor’s Degree

Job description

Fidelity Digital Assets in Ireland seeks a Client Service Representative to service, educate, and resolve day-to-day operational issues for institutional clients. You will work in a pod with dedicated client service associates, focusing on client satisfaction, relationship management, and process improvement.

You will collaborate with the Implementation Manager, Relationship Manager, and broader teams to understand client needs and deliver timely, accurate service.