Asset Servicing Analyst, Client-Facing (Hybrid)

Citigroup Inc.; Dublin; Hybrid; EUR 53,000 - 74,000; Full time

Benefits offered by this job

Hybrid working model

Competitive base salary

Job summary

Citigroup Inc. in Dublin is seeking a front-line specialist to manage incoming queries related to corporate actions and income events. You will maintain client relationships, resolve issues, and design efficient service solutions while minimizing risk and ensuring regulatory compliance.

The role offers a hybrid model with opportunities to collaborate across Operations - Transaction Services. The position focuses on asset servicing processes and requires relevant experience in client-facing

Qualifications

• Previous experience in a client-facing role

Responsibilities

• Manage incoming customer queries related to Corporate Action or Income events
• Maintain and progress customer relationships and understand client issues to help resolutions
• Develop client-specific service solutions and maintain quality control
• Understand complex customer queries and manage through a high level of productivity
• Minimise risk by applying procedural requirements and adhering to audit and control policies
• Participate in compliance procedures and controls activities
• Design business documents to reduce manual touch points and improve efficiency
• Collaborate with peers and product to develop solutions for department MIS and mission statements
• Maintain awareness of product changes and system enhancements
• Provide back-up coverage during high volume periods and perform other duties as assigned
• Assess risk when making business decisions and escalate/report control issues with transparency

Skills

Client-facing

Tools

Securities processing

Job description

Citigroup Inc. in Dublin is seeking a front-line specialist to manage incoming queries related to corporate actions and income events. You will maintain client relationships, resolve issues, and design efficient service solutions while minimizing risk and ensuring regulatory compliance.

The role offers a hybrid model with opportunities to collaborate across Operations - Transaction Services. The position focuses on asset servicing processes and requires relevant experience in client-facing