Inside Sales Team Lead - Industrial & Pipeline

Collins McNicholas Recruitment; Dublin; On-site; EUR 55,000 - 75,000; Full time

Job summary

Collins McNicholas Recruitment is seeking an Inside Sales Lead in Dublin to manage and develop the internal sales function within a pipeline products, construction and industrial distribution environment. You will lead a team of 3–4 Sales Administrators, providing day-to-day direction, coaching and support while ensuring excellent customer service and commercial performance.

The ideal candidate has proven experience in sales and the ability to lead and motivate a small team, with strong industry

Qualifications

• Proven experience in sales, external sales, internal sales or business development.
• Strong knowledge of pipeline, construction, utilities, engineering or industrial sectors would be advantageous.
• Strong commercial awareness and customer relationship skills.
• Ability to lead, coach and motivate a small team.
• Excellent organisation, communication and time-management skills.
• Strong attention to detail around pricing, quotations and orders.
• Good negotiation, problem-solving and decision-making skills.
• Proactive, hands-on approach with ownership.
• Ability to work effectively with Sales, Operations, Warehouse and Transport teams.
• Previous team leadership experience would be advantageous, but strong industry and sales experience with the ambition to move into leadership will also be considered.

Responsibilities

• Lead and coordinate a team of approximately 3–4 Sales Administrators.
• Manage daily workload, priorities and customer response times.
• Coach and support team members to improve performance and product knowledge.
• Lead by example and promote a proactive, professional and customer-focused culture.
• Support recruitment, onboarding and training where required.
• Act as a senior point of contact for customers, supporting enquiries, quotations, pricing, product availability and orders.
• Handle complex customer queries and commercial escalations.
• Identify opportunities for additional sales, repeat business and cross-selling.
• Ensure enquiries and quotations are followed up promptly.
• Maintain strong relationships with key customers.
• Work closely with external Sales Representatives to support customer accounts and sales opportunities.
• Coordinate quotes, pricing, product availability and order requirements.
• Ensure enquiries generated through field sales activity are progressed efficiently.
• Help maximise the effectiveness of the external sales team through strong internal support.
• Maintain strong knowledge of the company's pipeline products and associated ranges.
• Use industry knowledge to advise customers and support the wider sales team.
• Keep up to date with customer requirements and relevant industry developments.
• Support the Inside Sales team with product and application queries.
• Work closely with Sales, Operations, Warehouse and Transport to ensure orders are fulfilled efficiently.
• Resolve or escate issues relating to stock, pricing, deliveries and customer orders.
• Ensure quotations, orders and customer information are processed accurately.
• Provide management with updates on sales activity, customer issues and outstanding quotations.
• Contribute to improving internal sales processes and team efficiency.

Skills

Sales leadership

Team management

External/internal sales

Leadership motivation

Job description

Collins McNicholas Recruitment is seeking an Inside Sales Lead in Dublin to manage and develop the internal sales function within a pipeline products, construction and industrial distribution environment. You will lead a team of 3–4 Sales Administrators, providing day-to-day direction, coaching and support while ensuring excellent customer service and commercial performance.

The ideal candidate has proven experience in sales and the ability to lead and motivate a small team, with strong industry