Inside Sales Associate

ADI Global Distribution; Leinster; On-site; EUR 26,000 - 38,000; Full time

Benefits offered by this job

Bonus scheme

Pension contribution

Great work environment

Progression opportunities

Global brand

Job summary

ADI Global Distribution in Dublin is seeking an Inside Sales Associate to join our team. This full-time role focuses on delivering excellent customer service while supporting warehouse operations, with outbound sales calls and proactive quote follow-up.

You will engage with customers, manage tenders and promotions, and assist at the trade counter. The position offers a clear path for long-term career growth within a global brand.

Qualifications

• Prior sales/customer service experience in wholesale or retail preferred.
• Flexibility to undertake all store duties.
• Ability to multi-task.
• Excellent communication skills.
• Ability to work in a fast-paced environment.
• Ability to work effectively in a team.
• Positive attitude.

Responsibilities

• Deliver an excellent customer experience, maintaining strong relationships with customer base & supply partners.
• Work effectively with key strategic vendors and customers to promote growth and partnerships.
• Support achieving and delivering Store KPIs to identify new ways to innovate and drive growth.
• Receive weekly stock deliveries to correctly store goods in the warehouse.
• Handle customer returns and process credits following the returns procedure.
• Respond to inbound calls and upsell using sales tools within the business.
• Make outbound calls to seek new opportunities and promote promotions for higher returns.
• Serve on the Trade Counter to assist customers and handle pick/pack processes.
• Manage and respond to customer queries on tenders/quotations and technical questions.

Skills

Sales experience

Customer service

Communication

Teamwork

Multi-tasking

Adaptability

Job description

We are currently looking for a Inside Sales Associate to join the ADI team in our Dublin location. This is a Monday–Friday role (08:00–17:00) offering excellent long-term opportunities to grow a career within B2B sales and account management.

In this sales- and customer-focused role, you will be responsible for delivering outstanding customer service while supporting warehouse operations. You’ll also contribute to driving sales through outbound calls and proactive quote follow-up.

JOB DUTIES:

• Deliver an excellent customer experience, maintaining strong effective relationships with customer base & supply partners.

• Working effectively with key strategic vendors and customers to promote the growth and development of strong key partnerships.

• Support achieving & delivery of Store KPIs to identify new ways to innovate and drive growth.

• Receipt of weekly stock delivery to support putting goods away in the correct warehouse location.

• Receipt of customer returns and following our returns procedure to achieve customer credits and the necessary administration work

• Respond to inbound calls and look for opportunities to increase the customer's request order/quotation by utilising the sales tools within our business.

• Make outbound calls to proactively seek new opportunities from outbound calls, offer alternatives and utilise our promotions to proactively seek a higher return from the customer's original request.

• Serving on the Trade Counter – to support serving customers on the trade counter, pick pack, and serve the customers in line with company processes.

• Managing and responding to customer queries on tenders/quotations and technical queries, passing on to the relevant department where necessary.

• Managing Outbound deliveries - pick pack process and creating relevant courier paperwork.

YOU MUST HAVE:

• Prior sales/customer service experience - preferably in a trades or wholesale environment but equally retail will be considered favourably

• Flexibility to undertake all store duties.

• Ability to multi-task

• Excellent communication skills

• Ability to work in a fast-paced, demanding environment

• Ability to work effectively in a team

• Positive attitude

WE VALUE:

• Previous industry experience in a wholesale distributor or working on a trade counter would be an advantage

• Happy to juggle mix of responsibilities like processing orders, preparing orders for deliveries, answering phone, assisting customers at the counter, providing advice, and looking for sales or upselling opportunities

• Strong interpersonal skills

• Ability to work autonomously and collaboratively as part of a team

• Strong desire to learn

• Strong desire to be successful and meet individual targets

WHAT'S IN IT FOR YOU

• Stable permanent role Monday to Friday.

• Great work environment

• Bonus scheme paid quarterly

• Excellent company benefits + pension contribution

• Genuine opportunities for progression

• Opportunity to work for a forward-thinking global brand

Job Identification: 19573

Job Category: Inside Sales

Job Schedule: Full time

Degree Level: No Formal Education

Incentive Eligible SIP

Business ADI Global Distribution

Hiring Salary Range We are committed to inclusive and equitable compensation. Salaries are determined by factors like role responsibilities, candidate qualifications, and geographic location. We also provide additional benefits tailored to your location and role.

At ADI, we bring together diverse individuals to build the future of homes. ADI is an equal opportunity employer.