Information Technology Support Engineer

Fruition Group Ireland; Dublin; On-site; EUR 43,000 - 47,000; Full time

Benefits offered by this job

Professional development opportunities

Modern Microsoft technologies

Job summary

Fruition Group Ireland is seeking an IT Service Desk Engineer to join their internal IT team on a permanent basis. The role provides first and second-line support, maintains Microsoft 365 environments including Exchange Online and Azure AD, and ensures smooth operation of business-critical systems.

The ideal candidate has at least 3 years' experience, strong troubleshooting and communication skills, and a proactive approach to improving IT processes.

Qualifications

• Minimum 3 years in IT Service Desk/Desktop Support/IT Support Engineer roles.
• Strong administration experience with Active Directory and Azure AD (hybrid environments desirable).
• Experience administering Microsoft Intune and managing endpoint devices.

Responsibilities

• Provide first and second-line technical support for users across multiple locations.
• Manage and resolve IT Service Desk incidents and requests within SLAs.
• Support and administer Microsoft 365 technologies including Exchange Online and AD environments.
• Configure and maintain end-user hardware, software and peripherals.

Skills

Customer service

Troubleshooting

Communication

Prioritisation

Networking basics

Education

Bachelors in IT or related field

Microsoft certifications advantageous

Tools

Microsoft 365

Exchange Online

Azure Active Directory

Active Directory

Intune

SharePoint Online

OneDrive

PowerShell

Job description

Our client, a well-established organisation, is seeking an experienced IT Service Desk Engineer to join their internal IT team on a permanent basis. This role is responsible for delivering high-quality technical support to end users, maintaining core IT infrastructure and ensuring the smooth operation of business-critical systems and services.

Job Responsibilities

• Provide first and second-line technical support for users across multiple business locations, ensuring a high level of customer service.
• Manage, prioritise and resolve IT Service Desk incidents and service requests within agreed service levels.
• Support and administer Microsoft 365 technologies, including Exchange Online, Azure Active Directory and Active Directory environments.
• Configure, deploy and maintain end-user hardware, software and peripheral devices in line with company standards.
• Administer Microsoft Intune for endpoint management, including device enrolment, configuration and compliance.
• Support Windows desktop environments, email services, printers and a range of business applications.
• Assist with the administration of SharePoint Online, OneDrive and collaboration platforms.
• Produce and maintain technical documentation, user guides and operational procedures.
• Install, configure and support specialist software applications as required by the business.
• Manage mobile device provisioning and support across iOS and Android platforms.
• Contribute to continuous improvement initiatives by identifying opportunities to enhance IT processes, documentation and user experience.
• Assist with backup administration and support the maintenance of business continuity processes where required.

Experience Required

• Minimum of 3 years' experience in an IT Service Desk, Desktop Support or IT Support Engineer role.
• Hands-on administration experience with Microsoft Active Directory and Azure Active Directory (Hybrid environments desirable).
• Experience administering Microsoft Intune and managing endpoint devices.
• Good working knowledge of Microsoft 365, including Exchange Online and Office applications.
• Experience supporting SharePoint Online and OneDrive.
• Solid understanding of TCP/IP networking fundamentals, including IP addressing and basic network troubleshooting.
• Experience supporting hardware, software, printers and end-user devices.
• Excellent troubleshooting, analytical and problem-solving skills.
• Strong communication skills with the ability to support both technical and non-technical users.
• Ability to prioritise workload and manage multiple support requests effectively.
• Experience creating and maintaining technical documentation.
• Microsoft Azure certifications or other relevant Microsoft certifications.
• Knowledge of data backup and recovery technologies.
• Experience with PowerShell scripting and task automation.
• Exposure to project delivery and IT change initiatives.
• Familiarity with IT service management best practices such as ITIL.
• Understanding of cloud technologies and modern workplace solutions.
• Experience working within a multi-site or international business environment.

Educational Requirements

• Third-level qualification in Information Technology, Computer Science or a related discipline.
• Relevant Microsoft or industry certifications would be advantageous.
• Permanent, full-time position.
• Monday to Friday working week.
• Salary. €43-47k per annum (DOE)
• Annual leave entitlement.
• Professional development and training opportunities.
• Opportunity to work with modern Microsoft technologies.
• Supportive and collaborative working environment.