Inbound Dental Care Agent: Flexible Shifts & Training

Truly Dental; Ireland; Remote; EUR 30.000 - 38.000; Vollzeit

Benefits dieser Stelle

Higher Sunday rate

Dentally software training

Paid overtime

Rotational shifts

Clinical guidance

Zusammenfassung

Truly Dental in Tullamore, Co Offaly, is hiring a Call Centre Agent to manage inbound calls, bookings, and patient inquiries with a patient-centric approach. Flexibility to work shifts across seven days is required, with full-time and part-time options available.

The ideal candidate will have call centre experience, excellent communication skills, and familiarity with healthcare scheduling software. A supportive team environment and career progression opportunities are offered as part of a

Qualifikationen

• Must be flexible to shift work across 7 days (8am–8pm) including weekends.
• Experience in a busy call centre or reception environment is advantageous.
• Excellent verbal and written communication with a patient-centric approach.
• Ability to handle confidential patient information with discretion.

Aufgaben

• Handle multiple inbound calls, bookings, and patient inquiries with a patient-centred approach.
• Use booking software to reference existing patients or create new records.
• Capture essential data on each call to ensure accurate bookings and follow-ups.
• Maintain diary capacity by scheduling earlier appointments and reducing gaps.
• Report no-shows and cancellations to Operations Manager daily.
• Ensure deposits are collected for scheduled appointments and maintain confidentiality.

Kenntnisse

Shift flexibility

Attention to detail

Call centre experience

Initiative

Interpersonal communication

Written and verbal communication

Healthcare scheduling software

Multi-line phone system

Independent and team work

Discretion

Jobbeschreibung

Truly Dental in Tullamore, Co Offaly, is hiring a Call Centre Agent to manage inbound calls, bookings, and patient inquiries with a patient-centric approach. Flexibility to work shifts across seven days is required, with full-time and part-time options available.

The ideal candidate will have call centre experience, excellent communication skills, and familiarity with healthcare scheduling software. A supportive team environment and career progression opportunities are offered as part of a