Patient Care Contact Center Pro

Hidden Hearing Ireland; Dublin; On-site; EUR 40,000 - 50,000; Full time

Job summary

Hidden Hearing Ireland invites applications for a Contact Centre Agent to join our Citywest-based team. You will handle a high volume of inbound and outbound calls, ensuring targets are met and diaries are accurately maintained, while delivering a courteous patient experience.

You will be part of a motivated group in a supportive environment, representing our brand with professionalism and care within our busy head office setting.

Qualifications

• Experience in high-volume inbound and outbound calls.
• Strong customer service experience.
• Excellent written and verbal communication skills.

Responsibilities

• Manage all inbound and outbound calls and meet targets; maintain full diary and ensure patient engagement.
• Update and maintain accurate notes in the online diary system.
• Represent Hidden Hearing and provide a high-quality patient care experience.

Skills

Telephone skills

Customer service

Communication skills

Computer literacy

Diary management systems

Call center experience

Tools

Microsoft Office

Diary Management System

Job description

Hidden Hearing Ireland invites applications for a Contact Centre Agent to join our Citywest-based team. You will handle a high volume of inbound and outbound calls, ensuring targets are met and diaries are accurately maintained, while delivering a courteous patient experience.

You will be part of a motivated group in a supportive environment, representing our brand with professionalism and care within our busy head office setting.