Inbound Agent

Truly Dental; Ireland; A distancia; EUR 30.000 - 38.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Higher Sunday rate

Dentally software training

Paid overtime

Rotational shifts

Clinical guidance

Descripción de la vacante

Truly Dental in Tullamore, Co Offaly, is hiring a Call Centre Agent to manage inbound calls, bookings, and patient inquiries with a patient-centric approach. Flexibility to work shifts across seven days is required, with full-time and part-time options available.

The ideal candidate will have call centre experience, excellent communication skills, and familiarity with healthcare scheduling software. A supportive team environment and career progression opportunities are offered as part of a

Formación

• Must be flexible to shift work across 7 days (8am–8pm) including weekends.
• Experience in a busy call centre or reception environment is advantageous.
• Excellent verbal and written communication with a patient-centric approach.
• Ability to handle confidential patient information with discretion.

Responsabilidades

• Handle multiple inbound calls, bookings, and patient inquiries with a patient-centred approach.
• Use booking software to reference existing patients or create new records.
• Capture essential data on each call to ensure accurate bookings and follow-ups.
• Maintain diary capacity by scheduling earlier appointments and reducing gaps.
• Report no-shows and cancellations to Operations Manager daily.
• Ensure deposits are collected for scheduled appointments and maintain confidentiality.

Conocimientos

Shift flexibility

Attention to detail

Call centre experience

Initiative

Interpersonal communication

Written and verbal communication

Healthcare scheduling software

Multi-line phone system

Independent and team work

Discretion

Descripción del empleo

Be the friendly voice patients trust at Truly Dental. Join our Tullamore team, handle inbound calls, bookings, and care with a patient‑centred approach.

Truly Dental has an excellent opportunity for an experienced Call Centre Agent to join our growing team in our patient centric Operations Centre in Tullamore Co Offaly. We are currently hiring full time & part time. Duties and Responsibilities:

Duties and Responsibilities

• Manages multiple inbound telephone calls from patients, makes appointments, and answers general questions and inquiries.
• Use computer systems to refer to existing patient information or set up new patients in the booking software.
• Ensuring all relevant data is captured initially on each call for booking and to ensure a patient is called back should the line drop.
• Receives updates from practice managers on new campaigns and improving capturing data for example ‘How did you hear about us?’ when marketing campaigns are run.
• Managing various lists of outbound calls to reactivate.
• Ensuring all appointments are phoned and confirmed in line with Clinicalls protocols.
• Ensuring no gaps are in the schedule and calling patients to offer an earlier appointment to ensure the diary is continuously at full capacity.
• Report on all no shows and cancellations daily by email to the operations manager.
• Follow up with patients when they are a no show for an appointment and may make calls to patients asking if they were satisfied with the service they received.
• Maintains general filing system and files appropriate correspondence electronically or manually.
• Work toward maintaining a high attendance conversion rate within the clinics.
• Ensure deposits are paid for all appointments in the schedule on booking.
• Secures patient information and maintain patient confidence by completing and safeguarding medical records, completing diagnostic and procedure coding where required, and keeping patient information confidential.
• Performs other general administrative tasks as directed by the Operations manager.

The Ideal Candidate

• Flexibility is essential to this role as shift work is required.
• Exceptional attention to detail.
• Experience in a busy call Centre/reception environment is a plus.
• Demonstrated initiative and strong organisational skills.
• Exceptional interpersonal communication skills with a positive phone manner.
• Have strong written and verbal communication skills.
• Experience with healthcare scheduling software.
• Strong knowledge using a multi-line phone system.
• Ability to work independently on assigned tasks as well as to accept direction on given assignments.
• Work well as part of a team.
• Deals with confidential information and/or issues using discretion and judgement.

We are offering full time and part time positions (part time (Monday - Friday), however, the suitable candidate will be open to working flexible shifts across 7 days between 8am - 8pm mid week and 8am-6pm weekend shifts where required. In return, we offer the opportunity to be part of a friendly and cooperative team who will fully encourage and support your career progression.

Our offer to you

• A higher Sunday rate
• Dentally software training and other platforms
• Paid overtime
• Rotational working shifts
• Clinical support & guidance

Department

Contact Centre

Role

Call Centre Agent

About Truly Dental

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Founded in 2012

Co-workers 500

Turnover 5M