In-Store Betting & Customer Service Specialist

Boylesports; Dublin; In loco; EUR 24.000 - 30.000; Tempo pieno

Descrizione del lavoro

BoyleSports in Dundrum is seeking a Customer Service Assistant to help deliver outstanding customer experiences in a fast-paced retail betting environment. You will support the Shop Manager and team with daily operations, open and close the shop, handle bets across terminals and in-shop transactions, and promote multi-channel offerings.

The role requires a friendly, reliable, detail-oriented individual who can work flexibly across seven days, maintain high standards, comply with procedures, and

Competenze

• Customer service focused.
• Operate with trust and integrity.
• Flexible availability to cover 7 days a week.
• Adaptable to a dynamic shop environment.
• Great attention to detail and strong numeracy skills.
• Enthusiastic team player with initiative.

Mansioni

• Assist the Shop Manager and Assistant Manager with the day to day running of the shop.
• Step up and guide shop operations in the absence of the Shop and Assistant Manager, including opening and closing the shop.
• Manage and guide the shop team.
• Oversee cash management procedures.
• Upskill through on the job training and development opportunities.
• Provide outstanding customer experience with a helpful, friendly and knowledgeable approach.
• Accept bets accurately through terminals and in-shop transactions via EPOS system.
• Promote the brand and multi-channel/digital offerings to customers.
• Maintain high shop presentation standards and ensure compliance with safety and shop procedures.
• Work well under pressure and look for ways to improve the shop.

Conoscenze

Customer service

Trust and integrity

Flexibility

Attention to detail

Numeracy

Team player

Sporting knowledge

Communication skills

Cash handling

Descrizione del lavoro

BoyleSports in Dundrum is seeking a Customer Service Assistant to help deliver outstanding customer experiences in a fast-paced retail betting environment. You will support the Shop Manager and team with daily operations, open and close the shop, handle bets across terminals and in-shop transactions, and promote multi-channel offerings.

The role requires a friendly, reliable, detail-oriented individual who can work flexibly across seven days, maintain high standards, comply with procedures, and