Hybrid Service Support Associate – Client & Employer Liaison

Seetec Group Ltd.; Blanchardstown; Hybrid; EUR 26,000 - 32,000; Full time

Benefits offered by this job

25 days annual leave + Bank Holidays +

Birthday Day off (with the opportunity

2 Volunteer Days

Company Pension Scheme

Health Insurance Allowance

Employer Paid Healthcare Cash Plan, 3x

Annual Salary Review

Enhanced Maternity/Adoption and Patern

BenefitHub discounts

Refer a Friend Scheme

Job summary

Seetec Group Ltd. in Blanchardstown is hiring a Service Support Associate to provide first-line and ongoing contact with clients and employers to verify employment milestones and process quality information.

You will schedule and mail initial appointment letters, welcome clients to the service, answer queries, and verify employment periods at intervals as directed by Commissioners. This role supports frontline teams across contracts and requires excellent communication in a fast-paced

Qualifications

• Leaving Certificate standard as a minimum.
• Previous experience of telephone based or face to face customer service delivery.
• Successful experience of working within a target driven environment.
• Proven organisational skills with a high level of attention to detail.
• Effective and demonstrable team player.
• A positive outlook with excellent interpersonal skills.
• The ability to communicate in a friendly and professional manner by all communication methods.
• Ability to adapt to change.
• Initiative to utilise available resources to identify solutions.
• Competent in the use and purpose of IT, including Microsoft Office.
• Fluent level English.
• Desirable:
• 1+ years working in an administration role.
• Previous experience of working with disadvantaged groups.
• Qualification / Training in customer services.
• Fluent level Irish.

Responsibilities

• Document all call information and complete paperwork.
• Research and clarify required information.
• Liaise with our delivery centres to gather information and resolve issues.
• Identify and escape priority issues.

Skills

Customer service

Communication

Teamwork

Attention to detail

Interpersonal skills

Adaptability

Initiative

Microsoft Office

Education

Leaving Certificate

Tools

Microsoft Office

Job description

Seetec Group Ltd. in Blanchardstown is hiring a Service Support Associate to provide first-line and ongoing contact with clients and employers to verify employment milestones and process quality information.

You will schedule and mail initial appointment letters, welcome clients to the service, answer queries, and verify employment periods at intervals as directed by Commissioners. This role supports frontline teams across contracts and requires excellent communication in a fast-paced