Hybrid Sales Support & Enablement Agent

SSE Airtricity; Dublin; Hybrid; EUR 31,000 - 38,000; Full time

Benefits offered by this job

Private healthcare discounts

Gym discounts

Online GP

Counselling service

Cycle to Work

Maternity pay

Adoption pay

Paternity leave

Job summary

SSE Airtricity in Dublin is seeking a Sales Support and Enablement Agent to join the Sales Operations team. You will manage domestic customer sales and retentions across channels, aiming to maximise throughput and reduce breakages from gross to net sales.

The role involves handling CAF queues, overseeing new sales from domestic channels, and communicating with customers to finalise sales or retentions. Flexible First options and a 50% Dublin office split are available.

Qualifications

• Knowledge of current sales processes.
• Previous experience in a fast-paced administrative role.
• Strong numerical and data entry skills.
• Strong communication skills with both internal and external stakeholders.

Responsibilities

• Handle daily CAF (customer sales agreement forms) work queues and resolve outstanding actions quickly and efficiently, flagging and fixing any issues
• Oversee new sales from all domestic channels, ensuring market rules, terms and obligations are met, cancelling sales if needed
• Communicate with customers to complete sales or retentions smoothly, which could include setting up pre-paid meters and managing tenancy agreement changes
• Complete mandatory tasks accurately and on time to meet compliance standards
• Provide regular reports to Door-to-Door partners and sales teams, resolve queries with third-party hubs and share insights to improve sales performance

Skills

Knowledge of current sales processes

Administrative experience

Numerical skills

Data entry skills

Communication skills

Job description

SSE Airtricity in Dublin is seeking a Sales Support and Enablement Agent to join the Sales Operations team. You will manage domestic customer sales and retentions across channels, aiming to maximise throughput and reduce breakages from gross to net sales.

The role involves handling CAF queues, overseeing new sales from domestic channels, and communicating with customers to finalise sales or retentions. Flexible First options and a 50% Dublin office split are available.