Hybrid IT Support Specialist – Cork/EMEA

Keeper Security; Munster; Hybrid; EUR 32,000 - 45,000; Full time

Job summary

Keeper Security in Cork is seeking an IT Support Specialist to join our EMEA IT team, providing hands-on technical support to employees across the Cork office and wider Europe. This hybrid role requires residency in Ireland and commuting to the Cork office as needed.

You will handle Level 1–2 troubleshooting, onboarding/offboarding, device provisioning and asset management, with escalation for more complex issues and proactive documentation of incidents.

Qualifications

• 2+ years in IT support or service desk
• Hands-on with Windows and macOS in a business setting
• Experience with Google Workspace and Microsoft technologies
• Experience provisioning laptops and peripherals
• Strong communication and customer service skills

Responsibilities

• Provide Level 1 and Level 2 support for employees across Windows and macOS
• Troubleshoot hardware, software, account access and workplace tech issues
• Provision, deploy and manage laptops and equipment for new staff
• Support onboarding/offboarding, including account setup and access changes
• Document incidents and resolutions in the IT ticketing system
• Escalate complex issues to senior IT or security teams with clear notes

Skills

Windows support

macOS support

Google Workspace

Microsoft 365

IT troubleshooting

Customer service

VPN knowledge

Network basics

Tools

Ticketing systems

Office hardware provisioning

SaaS applications

Job description

Keeper Security in Cork is seeking an IT Support Specialist to join our EMEA IT team, providing hands-on technical support to employees across the Cork office and wider Europe. This hybrid role requires residency in Ireland and commuting to the Cork office as needed.

You will handle Level 1–2 troubleshooting, onboarding/offboarding, device provisioning and asset management, with escalation for more complex issues and proactive documentation of incidents.