1st Line Support / Desktop Support (W11, M365)

MS Talent Ltd; Dublin; On-site; EUR 37,000 - 46,000; Full time

Job summary

MS Talent Ltd is seeking a 1st Line Support Engineer to provide desktop support across four sites from Dundalk to Ballycoolin. The contract is 3 months, with a daily rate of €200–€250 and requires hands-on, end-user support in a Microsoft 365 environment.

You will troubleshoot Windows 10/11 issues, assist with authentication challenges, and contribute to project work while maintaining BAU support. A full driving licence and own vehicle are required.

Qualifications

• Windows 10/11 desktop support required.
• Microsoft 365 / Office 365 support experience.
• Hands-on, face-to-face end user support.
• Troubleshooting user access, authentication and desktop issues.
• Full driving licence and own vehicle required.

Responsibilities

• Provide BAU Desktop Support to users on Windows 10/11.
• Troubleshoot hardware and software issues and user access problems.
• Support Microsoft 365 / Office 365.
• Assist onboarding onto a new MFA platform, including hardware authentication keys.
• Travel between four sites (Dundalk to Ballycoolin) with some project work.

Skills

Windows 10/11 Desktop Support

Microsoft 365/Office 365

Face-to-face end user support

Troubleshooting authentication

Driving licence

Job description

1st Line Support Engineer – Desktop Support (Windows 11, Microsoft 365, Office 365) – €200–€250 per day – 3-month contract!

A 1st Line Support Engineer (Windows 11, Microsoft 365, Office 365, Desktop Support) is required for a 3-month contract providing hands‑on IT support to end users across four locations between Dundalk and Ballycoolin.

The successful 1st Line Support Engineer will need experience in:

• Windows 10 / Windows 11 Desktop Support
• Microsoft 365 / Office 365 support
• Providing hands‑on, face‑to‑face support to end users
• Troubleshooting user access, authentication and general desktop issues
• Working across multiple locations – you must have a full driving licence and your own vehicle

This is a great opportunity for a 1st Line Support Engineer who wants a varied contract combining day‑to‑day Desktop Support with exposure to project‑based work. You will be working directly with users and gaining additional hands‑on experience within a busy Microsoft desktop environment.

Day to day, you will provide Desktop Support to users working with Windows 10 and Windows 11, troubleshoot hardware and software issues and provide Microsoft 365 / Office 365 support.

You will also assist users with access and authentication issues and support the onboarding of users onto a new multi‑factor authentication platform, including some configuration of hardware authentication keys.

The role covers four locations between Dundalk and Ballycoolin. Approximately one day per week will involve project work from different sites, so you need your own vehicle and be comfortable travelling when required. Outside of this, you will generally be able to work from whichever of the four locations is most convenient.

What will you get from the contract?

• €200–€250 per day
• 3-month contract
• Combination of BAU Desktop Support and project work
• Further hands‑on experience within a Microsoft 365 environment
• Exposure to a new authentication rollout project
• Flexibility to work from the closest of the four sites when project requirements allow