Hybrid IT Support Engineer - 1st/2nd Line

Intellect; Dublin; Hybrid; EUR 35,000 - 55,000; Full time

Job summary

Intellect is seeking experienced IT Support Engineers / Service Desk Engineers to join a hybrid IT support team. The role covers 1st and 2nd line support across office-based and remote environments in Ireland.

You will handle incidents across Windows, Microsoft 365, devices, identity, networking, VPN, and meeting room technologies while ensuring high levels of customer service and timely resolutions.

Qualifications

• 3 years' experience in Service Desk, Helpdesk or Desktop Support.
• Full Irish Driving Licence.
• 3+ years' Microsoft 365 support experience.
• Experience with Intune, SCCM, Teams and SharePoint.
• Active Directory and Entra ID experience.
• Experience with VPN and Azure Virtual Desktop.
• Knowledge of networking and patching.
• Experience with Veeam.
• ITSM/ticketing experience.
• Strong troubleshooting, communication and customer service skills.

Responsibilities

• Provide 1st and 2nd level Service Desk and desktop support.
• Troubleshoot Windows laptops, desktops and peripherals.
• Support Microsoft 365, including Exchange Online, OneDrive, Teams, SharePoint and M365 Admin Centre.
• Support Intune and SCCM for device management.
• Provide Active Directory and Microsoft Entra ID support.
• Troubleshoot VPN, Azure Virtual Desktop and network connectivity.
• Support software installation and business applications.
• Provide Teams Rooms, AV and meeting room technology support.
• Perform hardware deployment, replacement and lifecycle management.
• Support joiner, mover and leaver processes.
• Maintain IT asset records and technical documentation.
• Use ITSM/ticketing systems to manage incidents and service requests.
• Escalate issues to internal teams and third-party suppliers.
• Support ICT projects, upgrades, rollouts and service improvement initiatives.
• Assist with Veeam backup and restore activities where required.

Skills

Windows

Microsoft 365

Active Directory

Entra ID

Intune

SCCM

VPN

Azure VDI

Networking

ITSM

Troubleshooting

Customer service

Tools

Intune

SCCM

Exchange Online

OneDrive

Teams

SharePoint

Entra ID

Azure VDI

VPN

Veeam

Job description

Intellect is seeking experienced IT Support Engineers / Service Desk Engineers to join a hybrid IT support team. The role covers 1st and 2nd line support across office-based and remote environments in Ireland.

You will handle incidents across Windows, Microsoft 365, devices, identity, networking, VPN, and meeting room technologies while ensuring high levels of customer service and timely resolutions.