Hybrid Dublin: Technical Services Engineer for Scalable DBs

MongoDB; Dublin; Hybrid; EUR 90,000 - 120,000; Full time

Job summary

MongoDB in Dublin is seeking a Technical Services Engineer for a dedicated Tuesday–Saturday shift in a hybrid work model. You will engage with major customers to resolve intricate issues spanning architecture, performance, recovery, and security.

You will act as a trusted resource across the MongoDB ecosystem, mentor new teammates, and collaborate with product and development groups to drive improvements for customers and partners.

Qualifications

• Strong hands-on systems engineering including Linux performance, memory management, I/O tuning, configuration, security, networking, and troubleshooting.
• A solid understanding of DNS, TCP/IP, and SSL/TLS.
• Experience building production database systems (RDBMS or NoSQL).
• Basic coding or scripting ability in Java, Python, Ruby, C, C++, C#, JavaScript, Node.js, or Go.
• Ability to troubleshoot holistically from the application tier through the database down to storage.
• Excellent communication skills and the ability to stay calm under pressure.
• A genuine desire to help people and a passion for rapidly learning new technical skills.

Responsibilities

• Work alongside our largest customers and partners to solve complex issues involving architecture, performance, recovery, and security.
• Serve as an expert resource on standard methodologies for running MongoDB at scale.
• Act as an advocate for customer and partner needs by collaborating with product management and development teams.
• Contribute to internal projects, such as the software development of support tools for performance, benchmarking, and diagnostics.
• Mentor and ramp up new team members while building knowledge of new product lines within the MongoDB ecosystem.
• Work with top ISV partners to ensure excellence for joint customers.

Skills

Linux performance

Networking concepts

Database systems

Scripting basics

Communication skills

Problem solving

Tools

Git

Kubernetes

LDAP

Job description

MongoDB in Dublin is seeking a Technical Services Engineer for a dedicated Tuesday–Saturday shift in a hybrid work model. You will engage with major customers to resolve intricate issues spanning architecture, performance, recovery, and security.

You will act as a trusted resource across the MongoDB ecosystem, mentor new teammates, and collaborate with product and development groups to drive improvements for customers and partners.