Technical Services Engineer - Partners

MongoDB; Dublin; Hybrid; EUR 90,000 - 120,000; Full time

Job summary

MongoDB in Dublin is seeking a Technical Services Engineer for a dedicated Tuesday–Saturday shift in a hybrid work model. You will engage with major customers to resolve intricate issues spanning architecture, performance, recovery, and security.

You will act as a trusted resource across the MongoDB ecosystem, mentor new teammates, and collaborate with product and development groups to drive improvements for customers and partners.

Qualifications

• Strong hands-on systems engineering including Linux performance, memory management, I/O tuning, configuration, security, networking, and troubleshooting.
• A solid understanding of DNS, TCP/IP, and SSL/TLS.
• Experience building production database systems (RDBMS or NoSQL).
• Basic coding or scripting ability in Java, Python, Ruby, C, C++, C#, JavaScript, Node.js, or Go.
• Ability to troubleshoot holistically from the application tier through the database down to storage.
• Excellent communication skills and the ability to stay calm under pressure.
• A genuine desire to help people and a passion for rapidly learning new technical skills.

Responsibilities

• Work alongside our largest customers and partners to solve complex issues involving architecture, performance, recovery, and security.
• Serve as an expert resource on standard methodologies for running MongoDB at scale.
• Act as an advocate for customer and partner needs by collaborating with product management and development teams.
• Contribute to internal projects, such as the software development of support tools for performance, benchmarking, and diagnostics.
• Mentor and ramp up new team members while building knowledge of new product lines within the MongoDB ecosystem.
• Work with top ISV partners to ensure excellence for joint customers.

Skills

Linux performance

Networking concepts

Database systems

Scripting basics

Communication skills

Problem solving

Tools

Git

Kubernetes

LDAP

Job description

The worldwide data management software market is massive, forecasted to grow from approximately $82 billion in 2023 to approximately $137 billion in 2027. At MongoDB, we are transforming industries and empowering developers to build amazing apps that people use every day. We are the leading developer data platform and the first database provider to IPO in over 20 years. Join our team and be at the forefront of innovation and creativity.

We are looking for a Technical Services Engineer to join our team in Dublin for a dedicated Tuesday through Saturday shift.

We are looking to speak to candidates who are based in Dublin for our hybrid working model.

About The Team

MongoDB Technical Services Engineers (TSEs) use their exceptional problem-solving and customer service skills, along with deep technical experience, to advise customers and solve complex MongoDB problems. TSEs are experts in the entire MongoDB ecosystem, including the database server, drivers, and services like Atlas and Cloud Manager. Our engineers combine MongoDB expertise with passion, initiative, and teamwork to achieve exceptional results.

Cool Things You’ll Do

• Work alongside our largest customers and partners to solve complex issues involving architecture, performance, recovery, and security
• Serve as an expert resource on standard methodologies for running MongoDB at scale
• Act as an advocate for customer and partner needs by collaborating with product management and development teams
• Contribute to internal projects, such as the software development of support tools for performance, benchmarking, and diagnostics
• Mentor and ramp up new team members while building knowledge of new product lines within the MongoDB ecosystem
• Work with top ISV partners to ensure excellence for joint customers

What You Need

• Solid hands-on experience with systems engineering, including Linux performance, memory management, I/O tuning, configuration, security, networking, and troubleshooting
• A strong understanding of networking concepts and protocols such as DNS, TCP/IP, and SSL/TLS
• Experience building and maintaining complex mission-critical production database systems (RDBMS or NoSQL)
• Basic coding or scripting ability in one or more languages: Java, Python, Ruby, C, C++, C#, JavaScript, Node.js, or Go
• Experience analyzing and troubleshooting issues holistically, from the application tier through the database down to storage
• Excellent communication skills and the ability to think on your feet while remaining calm under pressure
• A genuine desire to help people and a passion for rapidly learning new technical skills

Bonus Points

• Experience using or managing MongoDB
• Experience using cloud services stacks such as AWS, Azure, or GCP
• Strong understanding of authentication systems such as LDAP, Kerberos, or Active Directory
• Experience with Kubernetes or other orchestration systems using vendor-specific Enterprise operators
• Familiarity with distributed version control systems, particularly Git
• Understanding of the GenAI landscape and technology companies in this space

Success Measures

• In 3 months: You will have gained a deep understanding of MongoDB and its partner ecosystem and completed New Hire Training
• In 6 months: You will be comfortable working frontline with customers and partners and will complete the MongoDB Certified DBA Associate exam
• In 12 months: You will be a technical specialist within MongoDB, helping peer engineers with advanced diagnostics and handling technical escalations independently

About MongoDB

MongoDB is built for change, empowering our customers and our people to innovate at the speed of the market. We have redefined the data platform for the AI era, enabling builders to create, transform, and disrupt industries with software. MongoDB’s unified data platform, the most widely available, globally distributed data platform on the market, helps organizations modernize legacy workloads, embrace innovation, and unleash AI. Our cloud-native platform, MongoDB Atlas, is the only globally distributed, multi-cloud data platform and is available across AWS, Google Cloud, and Microsoft Azure.

With offices worldwide and over 67,000 customers, including 75% of the Fortune 100 and AI-native startups, relying on MongoDB for their most important applications, we’re powering the next era of software.

Our compass at MongoDB is our Leadership Commitment, guiding how and why we make decisions, show up for each other, and win. It’s what makes us MongoDB.

To drive the personal growth and business impact of our employees, we’re committed to developing a supportive and enriching culture for everyone. From employee affinity groups, to fertility assistance and a generous parental leave policy, we value our employees’ wellbeing and want to support them along every step of their professional and personal journeys. Learn more about what it’s like to work at MongoDB, and help us make an impact on the world!

MongoDB is committed to providing any necessary accommodations for individuals with disabilities within our application and interview process. To request an accommodation due to a disability, please inform your recruiter.

MongoDB is an equal opportunities employer.