Hybrid Customer Service & Order Support Specialist

Uniphar; Dublin; Híbrido; EUR 32.000 - 42.000; Jornada completa

Descripción de la vacante

Uniphar is seeking a motivated customer service agent to manage calls, process orders, and resolve queries. You will use SAP, CRM systems, and MS Office to support customers and improve processes.

The role requires collaboration with multiple business teams and a proactive approach in a fast-paced environment. You will handle order management, provide product availability updates, and ensure timely resolution of issues while maintaining strong customer relationships.

Formación

• Minimum 3 years’ experience in a customer service role.
• Excellent telephone manner and written/oral communication skills.
• Experience logging customer queries in a CRM and following up to ensure resolution.

Responsabilidades

• Order processing and interface management.
• Handle Hunt-line telephone support and advise on product availability and delivery schedules.
• Log queries on CRM, select the right solution, and communicate resolution to customers.
• Assist customers with statements and financial accounts queries.
• Highlight delays and escalate to Team Leader/Manager.
• Meet weekly and monthly KPIs and contribute to department objectives.

Conocimientos

SAP

CRM experience

MS Office

Communication

Teamwork

Herramientas

CRM system

MS Office

Descripción del empleo

Uniphar is seeking a motivated customer service agent to manage calls, process orders, and resolve queries. You will use SAP, CRM systems, and MS Office to support customers and improve processes.

The role requires collaboration with multiple business teams and a proactive approach in a fast-paced environment. You will handle order management, provide product availability updates, and ensure timely resolution of issues while maintaining strong customer relationships.