Client Experience & Order Support Specialist

Uniphar Group; South Dublin; On-site; EUR 26,000 - 34,000; Full time

Job summary

Uniphar Group is seeking a Customer Service Agent for its Customer Service division in Ireland. The role focuses on handling customer calls, order management and resolving queries to ensure high levels of customer satisfaction.

The successful candidate will process orders via telephone, email and fax, advise on product availability and delivery schedules, and log queries in the CRM system to drive a positive customer experience.

Qualifications

• Experience with SAP and CRM systems.
• Proficient in Microsoft Office applications.
• Market and product knowledge is an advantage.
• Proactive, analytical and pragmatic problem-solving.
• Able to work in a fast-paced environment.
• Empathetic, flexible, and able to manage customer expectations.
• Strong interpersonal, written and oral communication skills.

Responsibilities

• Order processing, including Telephone, Email, Fax Orders, including Reps Orders, Credits and Debits.
• Advise customers of current Uniphar Group product availability, and order delivery schedules.
• Resolve product or service queries by logging the customer's query, selecting the best solution type to solve the problem and following up to ensure the resolution is in place and communicated to the customer.
• Use our CRM tool (BCT) to record, resolve and enhance the customer experience.
• Assist Customer's with queries regarding their financial accounts.
• Highlight any delays in processes or orders to your Team Leader or Manager.
• Ensure accuracy at all times, minimising the impact of error.
• Operate at all times in a proactive manner complying with Company set procedures.
• Achieve Weekly and Monthly KPI's by delivering agreed targets as set by your Team Leader and Manager.
• Contribute towards department objectives in line with the overall business strategy.
• Ad hoc duties as directed by Team Leader and Manager.

Skills

Communication skills

Interpersonal skills

Problem solving

Time management

Empathy

Adaptability

Tools

SAP

CRM

Microsoft Office

Job description

Uniphar Group is seeking a Customer Service Agent for its Customer Service division in Ireland. The role focuses on handling customer calls, order management and resolving queries to ensure high levels of customer satisfaction.

The successful candidate will process orders via telephone, email and fax, advise on product availability and delivery schedules, and log queries in the CRM system to drive a positive customer experience.