Hybrid Customer Service Administrator (9-Month FTC)

Irish Life; Dublin; Hybrid; EUR 32,000 - 42,000; Full time

Benefits offered by this job

Competitive salary and bonuses

Defined contribution pension

Learning & Development support

Wellbeing initiatives

Job summary

Irish Life in Dublin City Centre offers a hybrid, full-time 9-month fixed-term contract role focused on delivering high-quality customer service and essential business support. The successful candidate will handle administrative tasks, respond to customer queries, and contribute to efficient office operations in a collaborative environment.

You will work across multiple systems, use Word, Excel and Outlook, and join a team that values initiative, reliable timekeeping, and a proactive attitude to

Qualifications

• Clear verbal and written communication skills.
• Proficient in Word, Excel and Outlook; ability to learn new systems.
• Strong drive to meet deadlines and SLAs.
• Team player with collaborative mindset.
• Flexible with hybrid working pattern.
• Reliable timekeeping and attendance.
• Willingness to develop through Learning & Development.
• Customer service experience is a plus.

Responsibilities

• Administering business processes and providing customer service.
• Handling and resolving customer queries in a professional manner.
• Providing general administrative support to the business.
• Coordinating with teams to meet shared objectives.

Skills

Excellent communication

MS Office

Customer service

Team collaboration

Time management

Flexibility

Learning mindset

Tools

Office suite

Job description

Irish Life in Dublin City Centre offers a hybrid, full-time 9-month fixed-term contract role focused on delivering high-quality customer service and essential business support. The successful candidate will handle administrative tasks, respond to customer queries, and contribute to efficient office operations in a collaborative environment.

You will work across multiple systems, use Word, Excel and Outlook, and join a team that values initiative, reliable timekeeping, and a proactive attitude to