HVAC Service Technician

Careerwise Recruitment; Monaghan; On-site; EUR 32,000 - 52,000; Full time

Benefits offered by this job

Company van provided

Excellent salary and benefits

Job summary

CareerWise Recruitment is seeking a skilled HVAC Service Technician to service and repair equipment on customer sites in Donegal and Monaghan under our maintenance contract.

You will diagnose faults, perform PPM, attend breakdowns, and work with service desk and operations to deliver excellent customer service while using diagnostic software and MS Office.

Qualifications

• Experience in service or field-based technician roles.
• Strong customer service and communication skills.
• Proficient with diagnostic software and MS Office.
• Valid driving license and right to work in Ireland.

Responsibilities

• Diagnose system problems during service visits.
• Perform Planned Preventative Maintenance and breakdown support.
• Attend customer sites and maintain relationships with customers.
• Collaborate with service desk, sales and operations teams.
• Document work orders and report on completed tasks.

Skills

Customer service

Problem solving

Diagnostic software

MS Office

Interpersonal skills

Field service

On-site troubleshooting

Tools

MS Office Suite

Job description

A HVAC Service Technician is required by CareerWise Recruitment for our Corporate client covering the areas of Donegal & Monaghan. The Service Technician is responsible for providing exceptional customer service and technical support. This role plays a crucial role to deliver the highest standards of service in the most efficient manner to maintain customer plant and equipment as installed on site covered by our maintenance and service contract. The goal is to maximize service technician productivity and enhance the overall customer experience and improve operational technical processes. Company Van provided - excellent salary and benefits!!

Role of this position

Customer and Technical: Ability to diagnose system problems when servicing products and equipment on assigned projects and customer site visits.Attend customer sites to carry out work for Planned Preventative Maintenance (PPM), Customer Breakdowns, Warranty work, Hire and Commissioning workloads.Build and maintain strong relationships with customers, acting as a trusted point of contact.Collaboration with Service desk, Sales, and Operations Team: Establish strong communication channels to share key customer insights.Able to use cutting edge software and technology, along with a variety of hand-tools, following blueprints or engineering specifications, to diagnose and repair units.Reporting and Analysis: Generate regular reports on completed invoiced work orders.Customer Relationship Management: Foster strong relationships with customers through exceptional customer service.Communications with supervisors, regions service managers and senior technicians, and customers on updates and to drive continuous improvement. Internal Controls and Administration: Proven experience in service or field-based technician role.Strong knowledge of customer service principles.Excellent interpersonal skills, with the ability to motivate technicians to deliver customer experiencesEffective communication skillsAnalytical thinking and problem-solving abilities.Proficiency in using, Apps, diagnostic software, and MS Office Suite.

JOB REQUIREMENTS

Knowledge of manufacturing industry an advantagePeople and communication skills with a positive mindsetAble to work with minimal supervision.Appropriate skilled based certificates with F-GasAble to cover standby and call outs on a planned scheduled basis to include weekday, weekends and bank holidaysProficient in using Microsoft Office Suite.Drivers licence as a company vehicle will be allocatedRight to Work status confirmed for Country of application.